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- Tasks: Support customers through their home purchase and resolve any issues they encounter.
- Company: Crest Nicholson builds quality homes and vibrant communities for over 60 years.
- Benefits: Enjoy 25 days leave, private medical insurance, annual bonuses, and flexible working options.
- Why this job: Join a respected company focused on customer satisfaction and community building.
- Qualifications: Previous experience in a customer-focused role is preferred; strong organisational skills are essential.
- Other info: Be part of a supportive team with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Crest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholson's Eastern division are looking for a Customer Service Coordinator to join the growing team at our office in Brentwood.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.
This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave
- Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
- Annual bonus scheme
- Pension scheme
- Sharesave scheme
- Life Assurance
- Personal Accident Insurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.
Customer Service Coordinator (Brentwood) employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Brentwood)
✨Tip Number 1
Familiarise yourself with Crest Nicholson's values and mission. Understanding their commitment to creating sustainable communities will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills, especially in handling difficult conversations. This will be crucial in demonstrating your ability to manage expectations and resolve issues effectively.
✨Tip Number 3
Network with current or former employees of Crest Nicholson on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Customer Service Coordinator role, which can give you an edge in your application.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage multiple cases simultaneously. This is key for the role, so having a clear strategy to share will highlight your suitability for the position.
We think you need these skills to ace Customer Service Coordinator (Brentwood)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use specific examples that demonstrate your ability to handle difficult conversations and manage multiple cases effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working with Crest Nicholson. Mention any previous experience in a similar role and how you can contribute to creating positive experiences for customers.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Crest Nicholson plc
✨Showcase Your Customer Service Skills
Since the role revolves around customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive, even in challenging situations.
✨Demonstrate Organisational Abilities
The job requires managing multiple cases simultaneously. During the interview, discuss your organisational strategies and tools you use to keep track of tasks and follow-ups. This will show that you can handle the demands of the role effectively.
✨Prepare for Difficult Conversations
You may need to manage expectations and have tough discussions with customers. Think of scenarios where you've had to navigate difficult conversations and how you approached them. This will demonstrate your readiness for the challenges of the position.
✨Research Crest Nicholson
Familiarise yourself with Crest Nicholson's values, projects, and community initiatives. Showing that you understand their commitment to quality and customer satisfaction will reflect your genuine interest in the company and the role.
