At a Glance
- Tasks: Support customers through their home purchase and resolve any issues they encounter.
- Company: Join Crest Nicholson, a leading developer with a passion for building vibrant communities.
- Benefits: Enjoy 25 days annual leave, life assurance, and a cycle to work scheme.
- Other info: Flexible working options available in an inclusive and supportive environment.
- Why this job: Make a real difference in people's lives by ensuring a smooth home buying experience.
- Qualifications: Positive attitude, strong organisational skills, and customer service experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Crest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholson\'s South West Division are looking for a Customer Service Coordinator to join the growing team at our office in Stoke Gifford, South Gloucestershire.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public who are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.
This role is well suited to someone who is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
Responsibilities
- Guide and support customers through their new homes purchase, assist with initial snagging issues or remedial work.
- Answer queries from members of the public affected by construction sites; report important information to site teams.
- Coordinate with contractors and technicians to complete works promptly with minimal disruption.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Manage multiple cases, maintain organised records, and follow up appropriately.
- Engage in difficult conversations, manage expectations, and deliver excellent customer service.
- Work with senior customer service teams and use escalation processes for serious faults or defects.
Qualifications and Skills
- Positive, outgoing, and customer-focused mindset.
- Strong organisational skills with the ability to handle several cases simultaneously.
- Ability to have difficult conversations and manage expectations effectively.
- Experience in a customer-focused environment is advantageous.
Company and Benefits
- 25 days annual leave
- Life Assurance
- Cycle to work scheme
We are an inclusive employer and will consider flexible working requests for all roles. We seek to be an ethical and progressive employer that values openness, creativity and continuous professional development, and that rewards effectiveness and loyalty as an equal opportunities employer. If you are applying to work at Crest Nicholson, we may ask you to supply personal information to process your application. For details about data processing, please refer to our recruitment privacy notice on the Crest Nicholson website under “Recruitment Privacy Policy.”
Employment details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Construction
Customer Service Coordinator in Stoke Gifford employer: Crest Nicholson plc
Crest Nicholson is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture in Stoke Gifford, South Gloucestershire. With a strong emphasis on customer service, employees are empowered to make a meaningful impact while enjoying benefits such as 25 days of annual leave and opportunities for professional development. Join a team that values creativity, openness, and the satisfaction of delivering quality homes to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Stoke Gifford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crest Nicholson plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crest Nicholson plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Stoke Gifford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crest Nicholson plc:Your cover letter is your chance to shine! Tell us why you want to work at Crest Nicholson plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crest Nicholson plc!
How to prepare for a job interview at Crest Nicholson plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
