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- Tasks: Support customers through their home purchase journey and resolve any issues.
- Company: Crest Nicholson, a leading developer of quality homes and sustainable communities.
- Benefits: 25 days annual leave, bonus scheme, pension, and flexible working options.
- Why this job: Be a key player in creating positive experiences for customers during their biggest purchase.
- Qualifications: Experience in customer service and strong organisational skills.
- Other info: Join a supportive team with opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Crest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson\’s Midlands are looking for a Customer Service Coordinator to join the growing team at our office in Tamworth.
Role and Responsibilities
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.
This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately.
Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave
- Private Medical Healthcare Cash Plan Options
- Life Assurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy\’.
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Customer Service Coordinator employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crest Nicholson. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable discussing your approach to resolving issues and managing expectations.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple cases at once. Share examples from your past experiences where you successfully juggled tasks while keeping customers happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re proactive and keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We want to see how you've handled tough situations and made customers happy, so share those stories!
Be Organised and Detail-Oriented: Since this role involves juggling multiple cases, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and follow-ups.
Tailor Your Application: Take a moment to customise your application for us. Use keywords from the job description and show how your skills align with what we’re looking for. It’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Crest Nicholson plc
✨Know the Company Inside Out
Before your interview, take some time to research Crest Nicholson. Understand their values, recent projects, and what makes them stand out in the housing market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your capability in handling the responsibilities of the role.
✨Practice Difficult Conversations
Given that managing expectations and having tough conversations is key in this role, practice how you would handle challenging scenarios. Role-play with a friend or family member to build your confidence in addressing customer concerns while maintaining a positive attitude.
✨Organisational Skills are Key
Be ready to discuss how you manage multiple tasks and follow-ups. Share strategies you use to stay organised, such as using tools or methods that help you keep track of customer cases. This will highlight your ability to juggle various responsibilities effectively.