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- Tasks: Shape exceptional customer experiences and guide homebuyers through their journey.
- Company: Crest Nicholson is a leading developer of quality homes and sustainable communities.
- Benefits: Enjoy competitive salaries, bonuses, private healthcare, and 25 days' annual leave.
- Why this job: Join a culture of creativity and professional growth while making a real impact on customers' lives.
- Qualifications: Experience in customer service is preferred; training provided for the right candidate.
- Other info: We value openness and continuous improvement, welcoming diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it. You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main, face-to-face point of contact across a number of our sought-after developments.
Your enthusiasm for our brand and for making customers feel truly valued will be infectious as you carry out your responsibilities:
- Build strong relationships with your customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
- Stay in the know about build progress by attending development team meetings.
- Accompany your customers as they get to know their home during its construction.
- Showcase our thoughtfully-designed homes to customers after they’re built, so they understand their benefits, like flexible living and energy efficiency.
- Visit your customers once they’ve moved in to make sure they are happy, and if they have concerns, help resolve them.
Does this sound like you? Hopefully you’ll tick all the boxes below, but don’t worry if not as we’re committed to investing in training and your career development:
- Experience in a customer-facing role within a service industry.
- Polite, professional and an excellent communicator.
- Open to a challenge, change and strives for continual improvement.
- Knowledge of the homebuilding industry desirable but not essential as training will be provided.
- A natural in building and fostering internal and external relationships.
- Attention to detail, a passion for excellence and the ability to work independently and make key decisions.
The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits and package:
- Competitive salaries and bonus schemes
- Car Allowance
- Share save Scheme
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Retail discounts
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy’.
Customer Relations Manager employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with Crest Nicholson's developments and their unique selling points. Understanding the homes and communities we create will allow you to engage more effectively with potential customers and demonstrate your enthusiasm for our brand.
✨Tip Number 2
Network with current employees or industry professionals to gain insights into the customer relations role. This can provide you with valuable information about the company culture and expectations, helping you to tailor your approach during interviews.
✨Tip Number 3
Prepare to showcase your interpersonal skills by thinking of examples from your past experiences where you've successfully built relationships or resolved customer issues. Being able to articulate these experiences will highlight your suitability for the role.
✨Tip Number 4
Stay updated on trends in the homebuilding industry, even if it's not essential for the role. Showing that you're proactive about learning can impress interviewers and demonstrate your commitment to continuous improvement.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise your communication skills and any previous work in the service industry, as these are crucial for the Customer Relations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've built strong relationships with customers in the past and how you can contribute to enhancing the customer experience at Crest Nicholson.
Showcase Your Knowledge: Even if you don't have direct experience in the homebuilding industry, demonstrate your willingness to learn. Research Crest Nicholson and mention any insights you have about their developments or customer service approach in your application.
Highlight Your Soft Skills: Since the role requires being personable and self-motivated, make sure to highlight these traits in your application. Use examples that showcase your ability to handle challenges, adapt to change, and maintain a positive attitude while working independently.
How to prepare for a job interview at Crest Nicholson plc
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the homebuilding industry. Share examples of how you've made customers feel valued in previous roles, as this aligns perfectly with the company's focus on delivering exceptional service.
✨Demonstrate Relationship-Building Skills
Prepare to discuss how you build and maintain relationships with customers. Think of specific instances where you've successfully fostered trust and communication, as this is crucial for the role of Customer Relations Manager.
✨Be Ready to Discuss Problem-Solving
Since you'll be addressing customer concerns post-move-in, come prepared with examples of how you've resolved issues in the past. Highlight your attention to detail and ability to make key decisions independently.
✨Research the Company and Its Developments
Familiarise yourself with Crest Nicholson's projects and values. Understanding their approach to sustainable communities and quality homes will help you align your answers with their mission during the interview.
