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- Tasks: Guide customers through their homebuying journey and build strong relationships.
- Company: Crest Nicholson, a leading developer creating vibrant sustainable communities.
- Benefits: Competitive salary, car allowance, private healthcare, and 25 days annual leave.
- Why this job: Make a real impact by helping customers feel valued in their new homes.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for improvement.
- Other info: Inclusive employer with flexible working options and commitment to career development.
The predicted salary is between 36000 - 60000 £ per year.
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. We are currently looking for an experienced Customer Relations Manager to join our Midlands Division on one of our developments in the Coventry area.
You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main, face-to-face point of contact across a number of our sought-after developments.
Just some of the things you’ll be doing:
- Build strong relationships with your customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
- Stay in the know about build progress by attending development team meetings.
- Accompany your customers as they get to know their home during its construction.
- Showcase our thoughtfully-designed homes to customers after they’re built, so they understand their benefits, like flexible living and energy efficiency.
- Visit your customers once they’ve moved in to make sure they are happy, and if they have concerns, help resolve them.
Does this sound like you? Hopefully you’ll tick all the boxes below, but don’t worry if not as we’re committed to investing in training and your career development:
- Experience in a customer-facing role within a service industry.
- Polite, professional and an excellent communicator.
- Open to a challenge, change and strives for continual improvement.
- Knowledge of the homebuilding industry desirable but not essential as training will be provided.
- A natural in building and fostering internal and external relationships.
- Attention to detail, a passion for excellence and the ability to work independently and make key decisions.
The Company: Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits and package:
- Competitive salaries and bonus schemes
- Car Allowance
- Share save Scheme
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Retail discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
Customer Relation Manager in Coventry employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relation Manager in Coventry
✨Tip Number 1
Get to know the company inside out! Research Crest Nicholson's projects and values so you can chat confidently about how you fit into their vision. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what it’s really like to work there. Plus, they might even give you a heads-up on the hiring process!
✨Tip Number 3
Prepare for those face-to-face interactions! Practice your communication skills and think of examples that showcase your customer service experience. You want to come across as personable and confident during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Crest Nicholson team and ready to embark on this exciting journey with us.
We think you need these skills to ace Customer Relation Manager in Coventry
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see how excited you are about helping customers on their homebuying journey!
Tailor Your Experience: Make sure to highlight any relevant experience in customer-facing roles. We love seeing how your background aligns with our mission of creating vibrant communities.
Be Personable and Professional: Your written application should reflect your communication style. Keep it friendly yet professional, as we value excellent communicators who can build strong relationships.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Crest Nicholson.
How to prepare for a job interview at Crest Nicholson plc
✨Know the Company Inside Out
Before your interview, take some time to research Crest Nicholson. Understand their values, recent projects, and what makes them stand out in the homebuilding industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved issues. Highlight your communication style and how you make customers feel valued.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with an unhappy customer or managing feedback. Think of scenarios that demonstrate your problem-solving skills and your proactive approach to improving customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in customer relations, or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
