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- Tasks: Carry out remedial works and ensure customer satisfaction in a hands-on role.
- Company: Crest Nicholson, a leading developer creating vibrant communities for 60 years.
- Benefits: Competitive salary, bonuses, private healthcare, and 25 days annual leave.
- Why this job: Join a passionate team making a real difference in people's homes.
- Qualifications: Skilled tradesman with customer service experience and attention to detail.
- Other info: Flexible working options and opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
Crest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholson's Eastern Division is looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faulty workmanship and replacing faulty materials and to ensure that all remedial works which the company has accepted to deal with are completed with minimal disruption and inconvenience to the customer.
This is a site based role where you will be travelling from your home address to our development locations.
The Role
This is a customer facing role where a Customer Services Manager will raise requests of works for completion, and where you will be in charge of communicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works will commence and be completed within set timescales. It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordance to our quality standards.
Examples of your work will include:
- Painting
- Mastic Replacement
- Wall Tiling
- Carpentry work such as easing doors, creaking floors etc.
- Paving slab adjustment
- Plaster repairs
- Kitchen unit adjustments
When completing and undertaking work you will provide the Customer Service Manager with regular progress reports and keep him/her aware of any problems arising from works undertaken. You will also keep a log of reoccurring issues, highlighting any products or materials which are substandard, to prevent further use and limiting continuous problems. All work shall be carried out in accordance with our Health and Safety policies, as well as our quality procedures. We expect all Crest employees to be well presented, and to keep tools and equipment safe and in good order.
About You
We are looking for an ambitious individual with a keen eye for detail. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well as demonstrating excellent organisational skills and time management.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- Competitive Salary
- Company Bonus Scheme
- Car Allowance
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Cycle to work scheme
- Share save scheme
- Gym membership discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.
Customer Service Technician in Brentwood employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician in Brentwood
✨Tip Number 1
Get to know Crest Nicholson! Research their projects and values so you can chat about them during your interview. Showing genuine interest in the company will make you stand out.
✨Tip Number 2
Practice your communication skills. As a Customer Service Technician, you'll be interacting with clients regularly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare examples of your past work. Think of specific situations where you solved problems or improved customer satisfaction. This will help you demonstrate your skills effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Crest Nicholson team.
We think you need these skills to ace Customer Service Technician in Brentwood
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant experience and skills in your application. We want to see how your background in trades and customer service aligns with the role of a Customer Service Technician.
Be Personable: Since this is a customer-facing role, let your friendly personality shine through in your written application. We’re looking for someone who can communicate effectively and build rapport with clients.
Detail is Key: Pay attention to detail in your application. Just like in the job, where you’ll need to manage appointments and report progress, we appreciate a well-organised and thorough application that reflects your meticulous nature.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Crest Nicholson.
How to prepare for a job interview at Crest Nicholson plc
✨Know Your Stuff
Make sure you brush up on your technical skills related to the role. Familiarise yourself with common remedial works like painting, tiling, and carpentry. Being able to discuss your experience with these tasks will show that you're the right fit for the job.
✨Customer Service is Key
Since this role is customer-facing, think about how you can demonstrate your excellent communication skills. Prepare examples of how you've handled customer interactions in the past, especially any tricky situations where you turned a negative experience into a positive one.
✨Be Organised
Crest Nicholson values time management and organisation. Bring a notepad or device to jot down key points during the interview. You might also want to prepare a list of questions about the appointment process and how they manage client communications.
✨Dress the Part
First impressions matter! Dress smartly and ensure you look well-presented. This reflects your professionalism and shows that you take the role seriously. Plus, it aligns with Crest Nicholson's expectation of employees being well presented.