At a Glance
- Tasks: Support customers through their home purchase journey and resolve any issues.
- Company: Crest Nicholson, a leading developer of quality homes and sustainable communities.
- Benefits: 25 days annual leave, private healthcare, bonus scheme, and flexible working options.
- Other info: Be part of a respected company with great career development opportunities.
- Why this job: Join a passionate team making home buying a smooth and positive experience.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
Crest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholson's Eastern Division are looking for a Customer Service Coordinator to join the growing team on a 1 year Fixed Term Contract basis at our office in Brentwood.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction. This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave
- Private Medical Healthcare
- Cash Plan Options
- Annual bonus scheme
- Pension scheme
- Sharesave scheme
- Life Assurance
- Personal Accident Insurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy' .
Customer Service Coordinator in Brentwood employer: Crest Nicholson plc
Crest Nicholson is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture that prioritises employee well-being and professional growth. Located in Brentwood, the company offers a comprehensive benefits package, including generous annual leave, private medical healthcare, and opportunities for flexible working arrangements, ensuring that employees feel valued and supported. As a key player in creating sustainable communities, you will play a vital role in enhancing customer satisfaction while being part of a respected team that encourages creativity and continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Brentwood
✨Tip Number 1
Get to know the company! Before your interview, dive into Crest Nicholson's values and recent projects. This will help you connect your experience with their mission of creating vibrant communities.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle difficult conversations or resolve issues. Being prepared will show that you're ready to deliver above and beyond for their customers.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple cases at once. Share examples of how you've successfully followed up on customer queries in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Crest Nicholson team.
We think you need these skills to ace Customer Service Coordinator in Brentwood
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled tough situations and made customers happy. Share specific examples that showcase your ability to manage expectations and resolve issues.
Be Organised and Detail-Oriented:Since you'll be juggling multiple cases, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and follow-ups. We love candidates who can keep everything running smoothly!
Tailor Your Application:Take a moment to customise your application for the Customer Service Coordinator role. Use keywords from the job description and show us why you're a perfect fit for our team at Crest Nicholson. A little effort goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Crest Nicholson plc
✨Know the Company Inside Out
Before your interview, take some time to research Crest Nicholson. Understand their values, recent projects, and what makes them a leading developer. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since customer service is central to this role, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult conversations and manage expectations, as these are key aspects of the job.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple cases at once. Share specific strategies or tools you use to stay organised and ensure follow-ups are timely. This will reassure them that you can handle the demands of the role effectively.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or the company's approach to customer satisfaction. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
