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- Tasks: Engage with residents and contractors to enhance communication and customer experience.
- Company: Crest Nicholson, a leading developer of quality homes and sustainable communities.
- Benefits: 25 days annual leave, private medical options, life assurance, and cycle to work scheme.
- Why this job: Make a real difference in residents' lives while working in a supportive team environment.
- Qualifications: Experience in customer service, strong communication skills, and empathy for sensitive situations.
- Other info: Flexible working requests considered; great opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
Crest Nicholson's Special Projects Division are looking for a Resident Experience Officer to play a crucial role and join their Communications and Customer Service Team. As Resident Experience Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.
Typical Duties:
- Ensuring clear, accessible, and customer-focused communications through various written channels and face to face.
- Acting as the primary point of contact for residents, ensuring queries and concerns are handled promptly and professionally.
- Liaise with the on-site construction team and site managers to monitor compliance with the Government Remediation Code, obtain progress updates, and ensure any issues raised by customers or residents are resolved promptly and effectively.
- Represent Crest and attend meetings with Responsible Entities and residents in relation to remediation works.
- Proactively identifying opportunities to enhance the customer experience throughout the project lifecycle.
Desired Experience / Attributes:
- Previous experience of customer or resident-facing roles.
- Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
- Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
- Proactive and ability to manage multiple priorities and work under pressure.
- Valid driving license (to allow for travel to meetings).
- Previous experience working in housebuilding industry.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave
- Private Medical or Healthcare Cash Plan Options
- Life Assurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy’.
Resident Experience Officer in Addlestone employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Officer in Addlestone
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Crest Nicholson on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and communication. Think about how you would handle tricky situations with residents and be ready to share your experiences.
✨Tip Number 3
Show off your communication skills! Bring along examples of newsletters or presentations you've created in the past. This will demonstrate your ability to engage effectively with residents and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Crest Nicholson team.
We think you need these skills to ace Resident Experience Officer in Addlestone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Experience Officer role. Highlight your previous experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about clear and accessible communication, don’t hold back! Use your application to demonstrate your excellent written skills. Whether it’s through a well-structured cover letter or a polished CV, let us see your ability to convey information effectively.
Be Professional and Personable: Remember, you’ll be the primary point of contact for residents, so it’s important to show us your empathetic side. Share examples of how you've handled sensitive situations in the past. We love seeing candidates who can balance professionalism with a personal touch!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get to explore more about Crest Nicholson and what we stand for!
How to prepare for a job interview at Crest Nicholson plc
✨Know Your Audience
Before the interview, take some time to research Crest Nicholson and their approach to resident experience. Understanding their values and recent projects will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Experience Officer, communication is key. Prepare examples of how you've effectively handled customer queries or concerns in the past. Be ready to discuss your experience with written communications, like newsletters or presentations, as this will be crucial in the role.
✨Demonstrate Empathy and Problem-Solving
Think of specific situations where you've had to manage sensitive issues with residents or customers. Highlight your ability to empathise and resolve conflicts professionally. This will show that you can handle the challenges that come with the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how they measure success in resident experience. This not only shows your interest but also helps you gauge if the company is the right fit for you.
