At a Glance
- Tasks: Deliver top-notch customer service and manage administrative tasks for our trade division.
- Company: Join Crest Medical, a leading supplier of first aid and PPE products.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for growth.
- Other info: Work in a carbon-neutral company that values sustainability and personal development.
- Why this job: Be the key contact for customers and help businesses thrive in healthcare.
- Qualifications: Experience in customer service or administration, with strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Crest Medical is an established, award-winning, market-leading supplier and manufacturer of high-quality first aid supplies, occupational health products, and Personal Protective Equipment (PPE). With our vast range of brands and categories, we offer products to trade customers suitable for resale, to a range of specialist industries. Our strong relationships with a global network of supply partners ensure a reliable and continuous supply of products. We offer a personal and insightful service to our business-to-business trade partners.
The primary purpose of this role is to provide exceptional customer service and administrative support for the Crest Group, offering office support and being the key contact for customer enquiries. This position plays an essential role in ensuring the smooth functioning of the Division and actively contributes to the implementation of business goals, policies and procedures.
- Customer Relationship Management: Responsible for prompt and efficient handling and management of all orders within assigned inboxes and via telephone. Order processing, ensuring accuracy in line with contracts and tender information. Advise relevant customers on shipping/delivery information. Respond to email and telephone enquiries regarding orders, deliveries, lead times, product information, pricing and availability.
- Record Keeping: Maintain accurate and up-to-date records, reports, and databases. Monitor stock levels and oversee sales. Organise and manage important business-related documents and files.
- Administrative Support: Manage office operations, including handling phone calls, emails and correspondence, in an efficient, ‘customer in mind’ manner. Respond to general enquiries within 24h and advise them of the appropriate contact for their enquiry if needed. Support Account Managers with gathering tender information and account review administration. Complete weekly Back Order Book reporting activities (updating customers where delays on incoming stock and advising team to prevent any issues in advance). Prepare documents, correspondence, spreadsheets and departmental forms.
- Compliance: Stay updated with relevant laws, regulations, and company policies, ensuring compliance in all administrative activities, responding to customer complaints in accordance to the QA policies and procedures.
- Customer and Supplier Relationship Building: Establish strong relationships with customers and suppliers, serving as the key contact for inquiries.
Requirements:
- Proven experience as a Customer Service/Business Administrator or similar role.
- Strong organisational and time management skills.
- Proficiency in using MS Office suite, in particular MS Excel.
- Experience of MRP systems, specifically SAP Business One.
- Attention to detail and accuracy in work.
- Ability to handle multiple tasks and prioritise effectively.
- Analytical mentality with data interpretation capabilities and problem solving skills.
- Excellent communication skills – building rapport with customers and colleagues.
- Can do attitude, operates with integrity, self-starter, hardworking, good organisational skills, fits with company culture, with willingness to learn.
Trade Customer Service & Admin Specialist in Warrington employer: Crest Logistics Limited
Crest Medical is an exceptional employer located in Warrington, offering a dynamic work environment where employees are valued and encouraged to grow. With a strong focus on sustainability and a commitment to providing top-notch customer service, we foster a collaborative culture that empowers our team members through ongoing training and development opportunities. Join us to be part of a forward-thinking company that not only prioritises your professional growth but also cares for the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Customer Service & Admin Specialist in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer service approach and think of examples from your past experiences that showcase your skills. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Crest Medical.
We think you need these skills to ace Trade Customer Service & Admin Specialist in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trade Customer Service & Admin Specialist role. Highlight your customer service experience and any admin skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our mission at Crest Medical. Keep it friendly and professional, just like we are!
Showcase Your Skills:Don’t forget to mention your proficiency in MS Office and any experience with MRP systems like SAP Business One. We love candidates who can hit the ground running, so let us know how you can contribute from day one!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Crest Logistics Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Crest Medical’s products and services. Understand their customer base and how they support trade customers. This will show that you’re genuinely interested in the role and can engage in meaningful conversations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inquiries effectively.
✨Be Organised and Detail-Oriented
Since the role involves managing orders and maintaining records, highlight your organisational skills. Bring along any relevant documents or reports that showcase your attention to detail and ability to manage multiple tasks efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer relationship management, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
