At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and team performance.
- Company: Charming hotel in Pembrokeshire with a stunning beach backdrop.
- Benefits: Competitive salary, discounts on food and beverages, and wellness support.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Proven management experience in hotel operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
The Operations Manager will be responsible for supporting the General Manager in the successful running of the business with a focus on the day-to-day operation of the hotel. The Operations Manager will lead the team to ensure that all standards are maintained, colleagues are trained and work safely and effectively at all times, whilst delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem-solving skills and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.
The Operations Manager will be an experienced Head of Department or Senior Supervisor looking for the next step in their career, with the support of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop. The role of Operations Manager will report to the General Manager and is ideal for someone who has strong demonstrable experience in hotel operations. It is a perfect opportunity for someone who would like to take the next step in their career.
Job Overview: The Operations Manager is responsible for supporting the General Manager in overseeing the daily operations of the hotel, ensuring a smooth guest experience, and maintaining the hotel’s high standards of service. This role includes assisting with colleague management, guest relations, and operational efficiency while promoting a positive and welcoming atmosphere. The Operations Manager will step in for the Hotel Manager when needed and help with the implementation of hotel policies, procedures, and business goals.
Experience & Qualifications:
- Excellent communication skills and professional manner.
- Strong organisational skills, strong numeric skills, and a good understanding of figures.
- Excellent attention to detail.
- Self-motivated and proactive approach.
- Professional manner and appearance.
- Strong demonstrable experience in a management position in a hotel, having been accountable for relevant aspects of the business.
Benefits:
- £60 BB per night for Friends and Family rate.
- Celebration of milestone employment anniversaries.
- 50% off Food & Beverage in our hotels.
- Meals on duty provided.
- Access to Hospitality Rewards Offerings from retail and dining discounts.
- Employee Assistance Programme and same day online GP appointments.
Operations Manager in Tenby employer: Crest Hotels Group
As an Operations Manager at our hotel in the picturesque Pembrokeshire, you will join a vibrant team dedicated to delivering exceptional guest experiences in a supportive and dynamic work environment. We prioritise employee growth with opportunities for professional development, alongside a range of benefits including generous discounts on food and beverage, and access to wellness programmes. Our commitment to fostering a positive culture ensures that every team member feels valued and empowered to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Tenby
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its operations. Familiarise yourself with their standards and guest experience strategies. This will show that you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios you might face as an Operations Manager and how you'd tackle them. Being able to demonstrate your adaptability and quick thinking during interviews can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team and making a difference in guest experiences.
We think you need these skills to ace Operations Manager in Tenby
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for hospitality and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in hotel operations. We’re looking for strong demonstrable experience, so don’t be shy about showcasing your achievements in previous roles!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experience. Avoid fluff and focus on what makes you a great fit for the Operations Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Crest Hotels Group
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its history, values, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Highlight your problem-solving skills and adaptability, as these are crucial for maintaining high standards and ensuring a smooth operation.
✨Emphasise Customer Experience
Be ready to discuss how you can enhance guest experiences. Share specific instances where you've gone above and beyond for customers. This will demonstrate your commitment to delivering exceptional service, which is key for this role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the hotel's operations and future goals. This shows that you're not just interested in the position but also in contributing to the hotel's success. It’s a great way to engage and leave a lasting impression.
