At a Glance
- Tasks: Provide exceptional overnight service and support hotel operations.
- Company: Charming hotel in the heart of Pembrokeshire with a stunning beach view.
- Benefits: Competitive pay, discounts on food, and access to wellness programmes.
- Other info: Great opportunities for career growth and celebrating milestones.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Strong customer service skills and ability to work independently at night.
The predicted salary is between 10 - 12 £ per hour.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete and that other departments are supported with tasks that can be carried out overnight. They will ensure that the hotel is ready and in great shape for guests in the morning, maintaining a memorable experience from every interaction from guest arrival to the fond farewell. They will also conduct security walks and checks and forge a great rapport with guests from initial contact, while building strong working relationships with all departments to ensure great service delivery and maximise revenue opportunities.
The role reports to the Guest Service Manager - Nights and works closely with the entire hotel team. It is ideal for someone who is self‑motivated, with great customer care skills and excellent communication and time‑management abilities.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem‑solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer‑facing role.
Benefits
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
Guest Service Assistant - Nights in Tenby employer: Crest Hotels Group
As a Guest Service Assistant - Nights at our hotel in the picturesque Pembrokeshire, you will be part of a vibrant team dedicated to creating memorable experiences for our guests. We pride ourselves on fostering a supportive work culture that values employee growth, offering benefits such as generous discounts, meals on duty, and access to wellness programmes. Join us in a role that not only enhances your customer service skills but also allows you to thrive in a stunning coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Nights in Tenby
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Service Assistant role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply – follow up with a friendly email expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for those night shifts! Brush up on your time-management skills and think of examples where you've successfully handled late-night challenges. Being ready to discuss this will show you're the perfect fit for the role.
We think you need these skills to ace Guest Service Assistant - Nights in Tenby
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and communication skills in your application. We want to see how you can create memorable experiences for our guests, so share any relevant examples from your past roles!
Be Yourself:Let your personality shine through in your written application. We’re looking for someone who is self-motivated and can build great rapport with guests, so don’t be afraid to show us who you are!
Attention to Detail is Key:Since the role involves handling reservations and reports, make sure your application is free of typos and errors. This shows us that you have strong attention to detail, which is super important for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Guest Service Assistant - Nights role. We can’t wait to hear from you!
How to prepare for a job interview at Crest Hotels Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Service Assistant - Nights. Familiarise yourself with the key tasks like conducting security checks and supporting other departments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing great service, be ready to share specific examples of how you've excelled in customer care in previous positions. Think of situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills.
✨Demonstrate Your Independence
Working nights means you'll often be on your own, so it's crucial to show that you can work independently. Prepare to discuss times when you've successfully managed tasks without supervision, showcasing your self-motivation and time-management abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
