At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Charming hotel in the heart of Pembrokeshire with a stunning beach backdrop.
- Benefits: Competitive pay, discounts on food, and access to wellness programmes.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 20000 - 25000 € per year.
Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.
Our Guest Service Assistant Front of House will be responsible for providing a warm welcome for our guests with an efficient check-in/check-out and everything in between. You will ensure that all standards are maintained, colleagues work collaboratively safely at all times whilst delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem-solving, and adaptability are attributes required in the role. An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who is flexible and would enjoy supporting in other areas as required to ensure a wonderful stay.
The Guest Service Assistant will ideally be experienced in Reception; however, if you have the drive and passion to develop, we will help you grow your skills and knowledge in Front Office, Food & Beverage, and Housekeeping. The role will report to the Guest Service Manager Front of House and is ideal for someone with strong demonstrable experience in customer service. It is a perfect opportunity for someone who would like to take the next step in their career and has a commitment to development and training.
Job Overview: As a Guest Service Assistant - Front of House, you will be the first point of contact for guests, delivering a warm welcome and exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and enjoyable experience.
Experience & Qualifications:
- Experience of working on Reception.
- Strong IT and telephone skills.
- Previous experience in a hotel or customer-facing role.
- Evidential strong problem-solving skills and attention to detail.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments.
Guest Service Assistant Front Office in Tenby employer: Crest Hotels Group
Join our vibrant team in the heart of Pembrokeshire, where we pride ourselves on creating memorable experiences for our guests. As a Guest Service Assistant Front Office, you'll enjoy a supportive work culture that values collaboration and personal growth, with opportunities to develop your skills across various departments. With fantastic benefits including generous discounts, meals on duty, and a commitment to employee well-being, this is an excellent opportunity for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant Front Office in Tenby
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being able to express yourself clearly and confidently is key. Try role-playing with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will highlight your adaptability!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Service Assistant Front Office in Tenby
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in customer service and reception roles. We love seeing how your skills align with what we’re looking for, so be specific about your achievements and how they relate to the Guest Service Assistant position.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the role. Share your passion for hospitality and any unique experiences that make you stand out. Remember, we’re looking for someone who can deliver exceptional service, so let that shine through!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Crest Hotels Group
✨Know the Company and Its Values
Before your interview, take some time to research the company and its values. Understanding their commitment to exceptional customer service and memorable guest experiences will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Problem-Solving Abilities
Since the role requires strong problem-solving skills, be ready to discuss how you've tackled issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
