At a Glance
- Tasks: Provide exceptional overnight service and ensure a welcoming experience for guests.
- Company: A vibrant hotel in Shifnal with a focus on guest satisfaction.
- Benefits: Competitive pay, discounts on food, and employee rewards.
- Other info: Join a supportive team with opportunities for growth and celebration of milestones.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 20000 - 25000 £ per year.
Set on the edge of the market town of Shifnal. The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, and supporting other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning, the Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival to the fond farewell. You will ensure that an attentive service overnight and that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, build strong working relationships with all departments to ensure great service delivery, and effectively maximise revenue when there is an opportunity. The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. This role will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.
This role is ideal for someone who is self-motivated, has great customer care skills, and possesses excellent communication and time management abilities.
Job Overview:As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications:- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a hotel or customer-facing role.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards. Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments.
Night Guest Service & Front Desk Specialist in Shifnal employer: Crest Hotels Group
As a Night Guest Service & Front Desk Specialist at our hotel in Shifnal, you will be part of a dynamic team dedicated to providing exceptional overnight service and creating memorable experiences for our guests. We pride ourselves on fostering a supportive work culture that values employee growth, offering benefits such as generous discounts on food and beverages, access to wellness programmes, and recognition for your milestones. Join us to enjoy a rewarding career where your contributions are celebrated and your professional development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service & Front Desk Specialist in Shifnal
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Service Assistant role.
✨Tip Number 2
Show up prepared! If you get an interview, make sure you know the hotel inside and out. Familiarise yourself with their services and values so you can impress them with your knowledge and enthusiasm.
✨Tip Number 3
Be ready to showcase your customer service skills! During interviews, share specific examples of how you've gone above and beyond for guests in previous roles. This will highlight your ability to create memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and being part of the fantastic service we provide at night.
We think you need these skills to ace Night Guest Service & Front Desk Specialist in Shifnal
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and communication skills in your application. We want to see how you can create memorable experiences for guests, so share any relevant examples from your past roles!
Be Yourself:Let your personality shine through in your written application. We’re looking for someone self-motivated and friendly, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Take the time to tailor your application to the specific role of Night Guest Service & Front Desk Specialist. Mention your experience with night shifts and how you can handle guest inquiries effectively during those hours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our hotel!
How to prepare for a job interview at Crest Hotels Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Night Guest Service & Front Desk Specialist. Familiarise yourself with the key tasks like handling guest inquiries, conducting security checks, and supporting other departments overnight. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing great service, be ready to share examples of how you've delivered excellent customer care in the past. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your ability to forge strong relationships with guests.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, especially during night shifts. Practice responses to scenarios like dealing with a difficult guest or managing an emergency. This will showcase your problem-solving skills and ability to stay calm under pressure, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. You might ask about the team dynamics during night shifts or how the hotel ensures guest safety overnight. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.
