Park House Hotel, Shifnal
Set on the edge of the market town of Shifnal.
The Role of Guest Service Team Leader - Meetings & Events
The Guest Service Team Leader - Meetings & Events will be responsible for supporting the Operations Manager in leading the team to ensure a memorable experience from every interaction with our guests. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.
A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.
The Guest Service Team Leader - Meetings & Events will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.
The role of Guest Service Team Leader - Meetings & Events will report to the Operations Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant or a Supervisor that is ready to take the next step in their career.
This role is ideal for someone who has strong Meetings & Events Experience and customer care skills with great communication and time management.
Job Overview:
As Guest Service Team Leader – Meetings & Events you will ensure all aspects of our hotel's Meetings & Events operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Meetings & Events outlets, including restaurants, bars, room service, and banquet facilities.
Experience & Qualifications
- Proven experience in a Meetings & Events role in a hotel setting.
- Strong leadership and team management skills.
- Excellent knowledge of food and beverage trends.
- Ability to deliver outstanding guest experiences and handle high-pressure environments.
- £70 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
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Guest Service Team Leader Meetings & Events in Shifnal employer: Crest Hotels Group
Crest Hotels Group is an excellent employer, offering a vibrant work culture at the Arnos Manor Hotel in Bristol, where team members are encouraged to thrive in their roles. With a strong focus on employee growth and development, staff enjoy benefits such as discounted rates, meals on duty, and access to exclusive hospitality rewards, making it a rewarding place to build a career in the food and beverage sector.
