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- Tasks: Lead the Food & Beverage team to create memorable guest experiences.
- Company: Feathers Hotel, a historic gem in Ludlow.
- Benefits: Competitive pay, discounts on food, and meals provided.
- Why this job: Step up your career in hospitality and make a real impact.
- Qualifications: Experience in Food & Beverage and strong leadership skills.
- Other info: Join a supportive team with great growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Feathers Hotel, Ludlow is set in the Bull Ring in the historic town of Ludlow.
The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.
You will build a rapport with guests from initial contact and ensure the team also do this, build strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity. The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day-to-day basis and that they and their team are prepared for the day, shift or event.
This role is ideal for someone who has strong Food & Beverage experience and customer care skills with great communication and time management.
Job OverviewAs Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.
Experience & Qualifications- Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
- Strong leadership and team management skills.
- Excellent knowledge of food and beverage trends.
- Ability to deliver outstanding guest experiences and handle high-pressure environments.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards Offerings from retail and dining discounts. Employee Assistance Programme and same day on-line GP appointments.
Guest Service Team Leader Food & Beverage in Ludlow employer: Crest Hotels Group
Contact Detail:
Crest Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Leader Food & Beverage in Ludlow
✨Tip Number 1
Get to know the company! Research Feathers Hotel and its values. When you walk in for an interview, show us that you understand our commitment to genuine hospitality and how you can contribute to creating memorable experiences for our guests.
✨Tip Number 2
Practice your communication skills! As a Guest Service Team Leader, you'll need to build rapport with guests and your team. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to shine during the interview.
✨Tip Number 3
Show off your leadership potential! Share examples from your past experiences where you've successfully led a team or handled high-pressure situations. We want to see how you can inspire others and maintain excellent service standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team at Feathers Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Team Leader Food & Beverage in Ludlow
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable moments for guests. We want to see that genuine enthusiasm!
Highlight Your Leadership Skills: As a Guest Service Team Leader, you'll be guiding a team, so make sure to showcase your leadership experience. Talk about times you've successfully managed a team or resolved conflicts, and how you foster a positive work environment.
Be Organised and Clear: Your application should reflect the fantastic organisation skills we value. Keep your CV and cover letter well-structured and easy to read. Use bullet points for key achievements and ensure there are no typos – clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Feathers Hotel!
How to prepare for a job interview at Crest Hotels Group
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and beverage offerings at the Feathers Hotel. Being able to discuss menu items, specials, and even dietary options shows your passion for the role and helps you connect with guests.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight situations where you’ve motivated staff or resolved conflicts, as this will demonstrate your capability to manage and inspire a team effectively.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider role-playing common guest interactions or difficult scenarios to show that you can handle high-pressure environments with ease.
✨Demonstrate Your Customer Care Philosophy
Think about what genuine hospitality means to you and be ready to share your approach to creating memorable guest experiences. This could include anecdotes from previous roles where you went above and beyond for a guest.