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- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Feathers Hotel, a historic gem in Ludlow.
- Benefits: Competitive pay, discounts on food, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Flexible role with opportunities to learn across various hotel departments.
The predicted salary is between 1200 - 1600 £ per month.
Set in the Bull Ring in the historic town of Ludlow.
Our Guest Service Assistant Front of House will be responsible for providing a warm welcome for our guests with an efficient check in/check out and everything in between. You will ensure that all standards are maintained, colleagues work collaboratively safely at all times whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.
An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who is flexible and would enjoy supporting in other areas as required to ensure a wonderful stay.
The Guest Service Assistant will ideally be experienced in Reception; however, if you have the drive and passion to develop, we will help you grow skills and knowledge in Front Office, Food & Beverage and Housekeeping. The role will report to the Guest Service Manager Front of House and is ideal for someone who has strong demonstrable experience in customer service. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.
As a Guest Service Assistant – Front of House, you will be the first point of contact for guests, delivering a warm welcome and exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and enjoyable experience.
Experience & Qualifications
- Experience of working on Reception.
- Strong IT and telephone skills.
- Previous experience in a hotel or customer-facing role.
- Evidential strong problem-solving skills and attention to detail.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards. Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments.
Guest Service Assistant - Front of House in Ludlow employer: Crest Hotels Group
Contact Detail:
Crest Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Front of House in Ludlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Feathers Hotel and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create memorable experiences for guests.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look smart and professional to reflect the high standards of the hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant - Front of House in Ludlow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A warm and friendly tone can go a long way in making a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or reception roles. We’re looking for those strong problem-solving skills and attention to detail, so give us examples of how you've demonstrated these in past jobs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re busy too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Feathers Hotel!
How to prepare for a job interview at Crest Hotels Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Service Assistant. Familiarise yourself with the hotel’s services and values, as well as common guest inquiries. This will help you demonstrate your enthusiasm and readiness to provide exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will show the interviewer that you have the right attitude and skills to create memorable experiences for guests.
✨Practice Problem-Solving Scenarios
Since problem-solving is key in this role, be ready to discuss how you would handle specific situations. Consider common challenges faced in hospitality, like dealing with a dissatisfied guest or managing a booking error. Practising these scenarios will help you feel more confident during the interview.
✨Demonstrate Your Adaptability
The role requires flexibility, so be prepared to discuss how you've adapted to changing circumstances in previous jobs. Share examples where you’ve successfully supported different areas, like Front Office or Food & Beverage, to show that you’re a team player who can handle various tasks.
