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- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: A welcoming hotel in Shifnal with a focus on guest satisfaction.
- Benefits: Competitive salary, discounts on food, and employee rewards.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Make a real impact on guest experiences and grow your career.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Set on the edge of the market town of Shifnal. The Guest Service Manager - Front of House Manager will be responsible for the Front of House operation and team, managing group bookings and ensuring a warm welcome for all guests. They will lead the team to ensure that all standards are maintained, colleagues are trained, and working safely at all times whilst delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem solving, and adaptability are attributes required in the role. An eye for detail and for delivering memorable guest experiences makes this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who can lead a team to strive for excellence.
The Guest Service Manager - Front of House Manager will be an experienced Front Office Guest Service Manager or Supervisor looking for the next step in their career. With the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.
The role will report to the Hotel Manager and is ideal for someone with strong demonstrable experience in Hotel Guest Services - Front of House.
Job Overview
As Guest Service Manager – Front of House, you will lead our front desk team and ensure the highest level of guest satisfaction. As a key representative of the hotel, you will oversee daily front office operations, manage guest relations, and support a seamless check-in and check-out experience.
Experience & Qualifications
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and reservation systems.
- Demonstrable ability to multitask and thrive in a fast-paced environment.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards. Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments.
Guest Service Manager in London employer: Crest Hotels Group
Contact Detail:
Crest Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest service management. Think about how you would handle specific scenarios, like dealing with difficult guests or managing a busy front desk. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for guest service shine through. Share your experiences and how you've created memorable moments for guests in the past—this is what sets you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are ready to lead and make a difference in our guest experience.
We think you need these skills to ace Guest Service Manager in London
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see how your passion aligns with our commitment to creating memorable moments for our guests.
Highlight Relevant Experience: Make sure to showcase your previous roles in front office or guest service management. We’re looking for candidates who can demonstrate their leadership skills and problem-solving abilities, so don’t hold back on sharing your achievements!
Tailor Your Application: Take the time to customise your application to fit the Guest Service Manager role. Use keywords from the job description and relate your skills to the specific requirements we’ve outlined. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crest Hotels Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Service Manager. Familiarise yourself with the key aspects of front office operations, guest relations, and team leadership. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved guest issues. Highlight your problem-solving abilities and how you’ve maintained high standards in customer service. This will illustrate your capability to manage the front desk team effectively.
✨Communicate Clearly and Confidently
During the interview, focus on your communication skills. Practice articulating your thoughts clearly and confidently. Remember, as a Guest Service Manager, you'll need to convey information effectively to both guests and your team, so showcasing this skill is crucial.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for creating memorable guest experiences shine through. Share stories that reflect your passion for hospitality and how you’ve gone above and beyond for guests in the past. This will resonate well with the interviewers and show that you’re the right fit for their team.