At a Glance
- Tasks: Support the Leisure Manager and ensure a fantastic guest experience in our leisure club.
- Company: Avisford Park Hotel, set in beautiful grounds with top-notch facilities.
- Benefits: Competitive pay, discounts on food, and access to wellness programmes.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
- Why this job: Join a vibrant team and make a real difference in guests' leisure experiences.
- Qualifications: NPLQ or Pool Responder trained, with a passion for fitness and hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Leisure Assistant will support the Leisure Manager in ensuring that the Leisure Club is run effectively and efficiently, giving a great guest experience enhancing the hotel experience overall. The responsibilities will include pool tests, ensuring cleanliness of the gym, equipment and changing rooms and that Health & Safety standards are met across the pool and gym area whilst delivering excellent customer service.
As the leisure club is open throughout the day, the role will have varied shift patterns covering early starts, later finishes and weekends. The Leisure Assistant will maintain accurate membership records and will support the club with attracting more members.
The role requires ideally someone who is NPLQ or Pool Responder trained and who has Pool Plant knowledge, experience, and qualifications. The Leisure Assistant will ensure that all processes are followed within the Leisure Club and that they work with colleagues to do the same; as one team you will also interact with all other colleagues across the hotel.
Job Overview: As a Leisure Assistant, you will play a vital role in delivering exceptional guest experiences within our hotel’s leisure club. You will ensure that all guests and members receive outstanding customer service, maintain high standards of cleanliness and safety, and assist with the daily operations of the leisure club, including the gym, pool, and spa facilities.
Experience & Qualifications:
- Pool Plant Room qualification (NPPO or equivalent)
- Pool Responder (NPLQ or equivalent or willingness to obtain)
- Previous experience in a similar leisure, fitness, or hospitality role is desirable.
- Knowledge of health and safety regulations in a leisure environment.
Benefits:
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
Leisure Assistant employer: Crest Hotels Group
Avisford Park Hotel is an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. With access to extensive facilities including a gym, pool, and golf course, employees enjoy a dynamic environment that promotes personal growth and development. The hotel provides generous benefits such as discounted accommodation for friends and family, meal provisions, and a comprehensive Employee Assistance Programme, making it an attractive place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Get to know the hotel and its leisure facilities inside out! Familiarise yourself with the gym, pool, and spa areas so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to enhance the guest experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or even visit the hotel to chat with staff. Building relationships can give you insider info and might just land you a recommendation when applying through our website.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios in the leisure club, like dealing with a safety issue or a customer complaint. Practising these responses will help you shine in the interview.
✨Tip Number 4
Show off your passion for health and fitness! Whether it's sharing your own experiences or discussing trends in leisure activities, let your enthusiasm for the role come through. It’ll make you stand out as a candidate who truly cares about the guest experience.
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Show Your Passion for Leisure:When you're writing your application, let us see your enthusiasm for the leisure industry! Share any relevant experiences or qualifications that highlight your love for fitness and customer service. We want to know why you’re excited about this role!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Leisure Assistant position. Highlight your skills in health and safety, customer service, and any pool plant knowledge you have. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary and avoid long-winded sentences. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Crest Hotels Group
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations in a leisure environment. Familiarise yourself with pool testing procedures and cleanliness standards, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Customer Service Skills
As a Leisure Assistant, delivering excellent customer service is key. Think of examples from your past experiences where you went above and beyond for a guest or member. Be ready to share these stories during the interview to demonstrate your commitment to providing a great guest experience.
✨Team Player Vibes
This role requires working closely with colleagues across the hotel. Highlight your teamwork skills by discussing how you've collaborated with others in previous jobs. Mention any specific instances where you helped create a positive team environment or resolved conflicts effectively.
✨Be Ready for Varied Shifts
Since the leisure club operates throughout the day, be prepared to discuss your flexibility with shift patterns. Show enthusiasm for working early starts, late finishes, and weekends. This will demonstrate your commitment to the role and willingness to adapt to the needs of the team.
