At a Glance
- Tasks: Provide excellent overnight service and ensure a welcoming experience for guests.
- Company: A vibrant hotel near iconic football venues, focused on guest satisfaction.
- Benefits: Competitive pay, discounts on food, and access to wellness programmes.
- Other info: Join a supportive team with opportunities for growth and celebration of milestones.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 25000 - 30000 £ per year.
Located just off the M57 close to football action at both Anfield and Everton.
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, and supporting other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity. The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. This role is ideal for someone who is self-motivated, has great customer care skills with great communication and time management.
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications:
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
Benefits:
- £60 BB per night for Friends and Family rate.
- Celebration of milestone employment anniversaries.
- 50% off Food & Beverage in our hotels.
- Meals on duty provided.
- Access to Hospitality Rewards.
- Offerings from retail and dining discounts.
- Employee Assistance Programme and same day online GP appointments.
Guest Service Assistant Nights in Knowsley employer: Crest Hotels Group
Crest Hotels Group is an excellent employer, offering a vibrant work culture at the Arnos Manor Hotel in Bristol, where team members are encouraged to thrive in their roles. With a strong focus on employee growth and development, staff enjoy benefits such as discounted rates, meals on duty, and access to exclusive hospitality rewards, making it a rewarding place to build a career in the food and beverage sector.
