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- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: A welcoming hotel in Shifnal with a focus on guest satisfaction.
- Benefits: Competitive salary, discounts on food, and employee rewards.
- Other info: Supportive environment with opportunities for personal development.
- Why this job: Make a real impact on guests' experiences and grow your career.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 25000 - 35000 £ per year.
Set on the edge of the market town of Shifnal. The Guest Service Manager - Front of House Manager will be responsible for the Front of House operation and team, managing group bookings and ensuring a warm welcome for all guests. They will lead the team to maintain standards, train colleagues, and ensure safety while delivering exceptional customer service and creating memorable experiences.
Fantastic organisation, communication, problem solving, and adaptability are required attributes. An eye for detail and a passion for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. This is a hands-on role for someone who can lead a team to strive for excellence.
The Guest Service Manager - Front of House Manager will be an experienced Front Office Guest Service Manager or Supervisor looking for the next step in their career. With the guidance of a supportive General Manager and personal drive, we will help you grow and develop.
The role will report to the Hotel Manager and is ideal for someone with strong demonstrable experience in Hotel Guest Services - Front of House.
Job Overview: As Guest Service Manager – Front of House, you will lead our front desk team and ensure the highest level of guest satisfaction. As a key representative of the hotel, you will oversee daily front office operations, manage guest relations, and support a seamless check-in and check-out experience.
Experience & Qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and reservation systems.
- Demonstrable ability to multitask and thrive in a fast-paced environment.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments.
Guest Service Manager employer: Crest Hotels Group
Contact Detail:
Crest Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest service management. Think about how you would handle specific scenarios, like dealing with difficult guests or managing a busy front desk. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully led a team in the past. Highlight your ability to train staff and maintain high standards, as this is key for the Guest Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s make that dream job happen!
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating memorable guest experiences and how you can lead a team to deliver exceptional service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in front office management. We’re looking for specific examples of how you've handled guest relations and led teams in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the Guest Service Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Crest Hotels Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and services. Research their guest service approach and think about how your experience aligns with their expectations. This will show that you’re genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
As a Guest Service Manager, you’ll need to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts. Highlight your problem-solving skills and adaptability, as these are key attributes for the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to guest service management, such as handling difficult guests or managing group bookings. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team dynamics. This not only shows your interest but also gives you a chance to assess if the hotel is the right fit for you. Think about what you want to know regarding their approach to guest satisfaction and team training.