At a Glance
- Tasks: Provide exceptional overnight service and ensure a welcoming experience for guests.
- Company: A vibrant hotel near iconic football venues, focused on guest satisfaction.
- Benefits: Competitive pay, discounts on food, and access to wellness programmes.
- Other info: Join a supportive team with opportunities for growth and celebration of milestones.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 20000 - 30000 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Role of Guest Service Assistant - Nights
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.
The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.
The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.
This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.
Job Overview:
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
Guest Service Assistant Nights employer: Crest Hotels Group
Crest Hotels Group is an excellent employer, offering a vibrant work culture at the Arnos Manor Hotel in Bristol, where team members are encouraged to thrive in their roles. With a strong focus on employee growth and development, staff enjoy benefits such as discounted rates, meals on duty, and access to exclusive hospitality rewards, making it a rewarding place to build a career in the food and beverage sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant Nights
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Service Assistant role.
✨Tip Number 2
Be ready for the interview! Research the hotel and its services, especially how they handle guest experiences at night. Prepare some questions to show your interest and understanding of the role – it’ll impress the hiring manager!
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles. This will highlight your ability to create memorable experiences, just like the job requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making your job search easier.
We think you need these skills to ace Guest Service Assistant Nights
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and communication skills in your application. We want to see how you can create memorable experiences for our guests, so share any relevant examples from your past roles!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Guest Service Assistant role. Mention specific responsibilities from the job description that excite you and how your experience aligns with them.
Be Yourself:We’re looking for someone who is self-motivated and has a great personality. Let your unique voice shine through in your application. Share your passion for hospitality and why you’d be a great fit for our team!
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Crest Hotels Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Service Assistant - Nights. Familiarise yourself with the key tasks like front desk duties, security checks, and handling guest inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing great service, be ready to share examples of how you've excelled in customer care in previous positions. Think of specific situations where you went above and beyond to ensure a memorable experience for guests.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in past roles. The interviewers will want to see that you can think on your feet and handle unexpected situations, especially during night shifts when things can get a bit hectic.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical night shift looks like, or how they measure success in this role. This shows your genuine interest and helps you gauge if the hotel is the right fit for you.
