At a Glance
- Tasks: Welcome guests, check them in, and provide top-notch service throughout their stay.
- Company: Avisford Park Hotel, set in 60 acres with a vibrant team atmosphere.
- Benefits: Friends and family rates, discounts on food, and meals provided during shifts.
- Other info: Perfect for those passionate about hospitality and eager to learn.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Strong customer service skills; training available for the right attitude.
The predicted salary is between 20000 - 30000 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests' stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to ensure that they leave with a smile on their face.
Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a positive impact on our guests. The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstrable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Check guests in and out of the hotel, ensuring accuracy of information
- Assist guests with luggage, transportation, and other requests
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure a seamless guest experience
Skills
- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
- Familiarity with hotel operations and reservation systems is preferred
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.
Please note that this is not an exhaustive list of responsibilities or skills required for this position.
£60 BB per night for Friends and Family rate
Celebration of milestone employment anniversaries
50% off Food & Beverage in our hotels
Meals on duty provided
Access to Hospitality Rewards
Offerings from retail and dining discounts
Employee Assistance Programme and same day on-line GP appointments
Guest Service Assistant employer: Crest Hotels Group
Crest Hotels Group is an excellent employer, offering a vibrant work culture at the Arnos Manor Hotel in Bristol, where team members are encouraged to thrive in their roles. With a strong focus on employee growth and development, staff enjoy benefits such as discounted rates, meals on duty, and access to exclusive hospitality rewards, making it a rewarding place to build a career in the food and beverage sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities offered at Avisford Park Hotel. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling a complaint, being clear and approachable is key. Role-play with friends or family to build your confidence in delivering exceptional service.
✨Tip Number 3
Show off your adaptability! Be ready to switch from checking in guests to serving drinks at the bar. Highlight your flexibility during interviews, as it’s a major plus for the Guest Service Assistant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Avisford Park Hotel.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to creating memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience in customer service and any skills that match what we’re looking for, like communication and problem-solving abilities.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Avisford Park Hotel!
How to prepare for a job interview at Crest Hotels Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Avisford Park Hotel. Familiarise yourself with its services, amenities, and local attractions. This knowledge will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable experiences.
✨Practice Adaptability Scenarios
Since the role requires being adaptable, think of situations where you had to juggle multiple tasks or switch roles quickly. Practising these scenarios will help you articulate your flexibility and problem-solving skills during the interview.
✨Bring a Positive Attitude
Your demeanour can make a huge difference in hospitality. Approach the interview with a friendly and positive attitude. Smile, engage with your interviewers, and show your passion for providing excellent service. This will leave a lasting impression!
