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- Tasks: Lead the Food & Beverage team to create memorable guest experiences.
- Company: Avisford Park Hotel, a stunning venue with extensive facilities.
- Benefits: Competitive pay, discounts on food, and wellness support.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Join a passionate team and elevate your hospitality career.
- Qualifications: Experience in Food & Beverage and strong leadership skills.
The predicted salary is between 24000 - 30000 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.
A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity. The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.
This role is ideal for someone who has strong Food & Beverage experience and customer care skills with great communication and time management.
Job OverviewAs Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.
Experience & Qualifications- Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
- Strong leadership and team management skills.
- Excellent knowledge of food and beverage trends.
- Ability to deliver outstanding guest experiences and handle high-pressure environments.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards Offerings from retail and dining discounts. Employee Assistance Programme and same day on-line GP appointments.
Guest Service Team Leader Food & Beverage in England employer: Crest Hotels Group
Contact Detail:
Crest Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Leader Food & Beverage in England
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the menu, services, and any special events happening. This way, when you chat with the hiring team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your people skills! Since this role is all about creating memorable experiences, think of examples from your past where you've gone above and beyond for guests. Share these stories during your interview to highlight your customer care skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can give you insider tips about the hotel culture and what the hiring team is really looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Avisford Park Hotel.
We think you need these skills to ace Guest Service Team Leader Food & Beverage in England
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest interactions. We want to see that you genuinely care about providing exceptional service!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Service Team Leader role. Highlight your relevant experience in food and beverage, leadership skills, and any achievements that demonstrate your ability to enhance guest satisfaction. We’re looking for candidates who can connect their background to our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We appreciate well-organised applications that reflect strong communication skills, which are key for this role!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently. Plus, it’s a great opportunity to explore more about our hotel and what we stand for!
How to prepare for a job interview at Crest Hotels Group
✨Know Your Menu
Familiarise yourself with the hotel's food and beverage offerings. Be ready to discuss popular dishes, drink pairings, and any seasonal specials. This shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight situations where you improved service or resolved conflicts. This will demonstrate your capability to manage and inspire a team effectively.
✨Emphasise Guest Experience
Think of specific instances where you went above and beyond for guests. Share stories that illustrate your commitment to exceptional service and how you create memorable experiences, as this is crucial for the role.
✨Practice Communication Scenarios
Since communication is key, practice handling various guest interactions. Role-play scenarios where you need to upsell or resolve complaints. This will help you feel more confident and articulate during the actual interview.