Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead guest experience initiatives and train teams across our unique hotels.
- Company: Crest Hotels Group, a privately owned hotel management company in the UK.
- Benefits: Competitive salary, discounts on food and beverages, and wellness support.
- Why this job: Join a passionate team dedicated to creating memorable guest experiences.
- Qualifications: Experience in hospitality management and strong training skills required.
- Other info: Frequent travel to our 9 properties with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Crest Hotels Group, buy, develop and manage uniquely positioned hotels in the UK. Privately owned and operated, with core values focused around true hospitality, engaged teams, and serving the community that our hotels are located in.
The Guest Experience Manager is a unique opportunity, the successful candidate will have operational experience across all operational departments ideally at Management level, they will have a passion for training and delivering a memorable experience. The role will be responsible for regular travel to all 9 properties to deliver SOP and skills training across all departments to ensure our colleagues are well versed and competent in the Crest standards.
As the Guest Experience Manager, you will be responsible for ensuring colleagues across the group are delivering standards as per SOP to enhance guest experience, ensuring that each guest receives a personalised and memorable stay. You will work closely with all departments, including Front Office, Food & Beverage, Housekeeping, to maintain and improve service standards, anticipate guest needs, and introduce innovative guest experience initiatives. You will play a pivotal role in the operational training of colleagues across the Group. You will also ensure that our colleagues are working to centralised standards in all areas and complete audits across departments.
The successful Guest Experience Manager candidate needs to have a real love and passion for Hospitality that is infectious, they need to be able to demonstrate great training delivery, be motivated, have good time management and administration skills and be able to effectively manage their own work to have a positive impact. The successful candidate will need to like travel as this will be frequent, we have pool cars that can be used.
As a new role this is a really lovely opportunity for someone to work with our Group Director of Guest Experience and become part of a team that strive for continued development! The role of Guest Experience Manager will report to the Group Director of Guest Experience and work in close partnership with all Managers across the business. The role is a perfect opportunity for a hospitality professional who is passionate about team development and the guest experience.
Person specification
- Ambition to achieve accuracy and continuous improvement.
- Creative with good presentation skills.
- Ability to work under own initiative.
- Able to develop relationships with key colleagues.
- A passion for delivering exceptional guest experiences.
Experience & qualifications
- Extensive experience in guest experience management, hospitality operations at a management level is desirable.
- A demonstrable understanding of luxury service standards, guest engagement strategies, and hospitality trends is essential.
- Proven strong training and communication skills.
- Proficiency in guest feedback management tools and hospitality software will be beneficial.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards Offerings from retail and dining discounts. Employee Assistance Programme and same day on-line GP appointments.
Guest Experience Manager in Bristol employer: Crest Hotels Group
Contact Detail:
Crest Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow Crest Hotels Group on LinkedIn and engage with their posts. Commenting on their updates can help you get noticed and show your genuine interest in their company culture.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest experience management. Think about how you can showcase your passion for hospitality and your training skills during the conversation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Crest team!
We think you need these skills to ace Guest Experience Manager in Bristol
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to delivering exceptional guest experiences and how you've made a positive impact in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the unique aspects of the Guest Experience Manager role. Mention your operational experience and how it aligns with our core values at Crest Hotels Group, focusing on true hospitality and team engagement.
Highlight Your Training Skills: Since training is a key part of this role, be sure to showcase your training delivery skills. Include examples of how you've successfully trained teams in the past and any innovative initiatives you've introduced to enhance guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! This way, we can easily track your application and ensure it reaches the right people who are excited to meet you.
How to prepare for a job interview at Crest Hotels Group
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of luxury service standards and guest engagement strategies. Crest Hotels Group values a deep understanding of the hospitality industry, so be ready to discuss trends and how you've applied them in your previous roles.
✨Show Off Your Training Skills
Since the role involves training colleagues across various departments, prepare to share specific examples of how you've successfully delivered training in the past. Highlight your ability to engage teams and create memorable learning experiences.
✨Demonstrate Your Passion
Crest Hotels Group is looking for someone with an infectious love for hospitality. Be sure to convey your enthusiasm for creating exceptional guest experiences and how that passion has driven your career choices and achievements.
✨Be Ready to Travel
As this role requires regular travel to multiple properties, express your willingness and excitement about visiting different locations. Share any relevant experiences you have with travel in your previous roles and how you managed your time effectively while on the go.