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- Tasks: Provide field service support, troubleshoot issues, and maintain advanced automation systems.
- Company: Leading engineering firm specialising in bespoke robotic and automated solutions.
- Benefits: Competitive salary, car allowance, generous holidays, and pension contributions.
- Other info: Opportunities for global travel and career development in a supportive environment.
- Why this job: Join a dynamic team, solve real-world problems, and enhance your technical skills.
- Qualifications: Hands-on engineering background with strong fault-finding skills in electrical and mechanical systems.
The predicted salary is between 50000 - 60000 £ per year.
Commutable from Liverpool, Warrington, South Manchester
Special Purpose Machinery & Advanced Manufacturing
I’m working with a highly regarded engineering-led automation business that designs, builds and supports bespoke robotic and automated systems for a global customer base. Operating across advanced manufacturing and highly regulated sectors, the business delivers technically complex machinery and automation solutions, supported by a strong aftersales and field service function.
This is a key customer-facing engineering role, combining field service, commissioning, fault finding and preventative maintenance across installed automation systems. You will act as the first point of contact for technical issues, supporting customers both remotely and on site. This includes troubleshooting mechanical and electrical faults, carrying out planned maintenance, calibrating equipment, commissioning upgrades and supporting reactive breakdown visits.
The role would suit a hands-on engineer with strong fault-finding capability across electrical, mechanical and automated systems. Experience within bespoke machinery or other highly automated manufacturing environments would be particularly relevant. You will be expected to travel to customer sites in the UK and internationally for both proactive service visits and reactive support so this would suit someone who enjoys the field-based and customer-facing side of engineering.
The business also places a real emphasis on career development and technical progression. They are genuinely supportive of further training and specialist courses, whether that is robotics programming or technical certifications.
Key areas of responsibility include:
- reactive field service and customer support
- commissioning and system upgrades
- preventative maintenance and calibration
- remote fault diagnosis and technical support
- mechanical and electrical root cause analysis
- service reporting and helpdesk updates
- customer communication and issue resolution
- supporting service level agreements
You should ideally have:
- HNC / apprenticeship / equivalent hands-on engineering background
- strong electrical and mechanical fault-finding skills
- experience in field service, commissioning or customer support
- familiarity with automation systems, PLCs, robotics or instrumentation
- a willingness to travel globally as required
This is an excellent opportunity for someone who enjoys being close to the customer, solving real technical issues and developing their technical skill set within a business that actively invests in its engineers.
Salary: £50,000–£60,000 depending on experience + £500 per month car allowance
Holidays: 25 days + bank holidays
Pension: 5% employer contribution
Field Service Engineer employer: Cressida Consulting
Contact Detail:
Cressida Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical interviews by brushing up on your fault-finding skills. Be ready to discuss specific scenarios where you've solved problems in the field. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your hands-on engineering background, fault-finding skills, and any experience with automation systems to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our needs. Don’t forget to mention your willingness to travel and your customer-facing skills.
Showcase Your Technical Skills: We love seeing technical expertise! Be sure to include specific examples of your work with mechanical and electrical systems, as well as any relevant certifications or training you've completed in robotics or automation.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can start the conversation about your future with us!
How to prepare for a job interview at Cressida Consulting
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electrical and mechanical fault-finding. Familiarise yourself with automation systems, PLCs, and robotics, as these will likely come up in the interview. Being able to discuss specific examples from your experience will show that you're not just knowledgeable but also hands-on.
✨Showcase Your Problem-Solving Skills
Since this role involves troubleshooting and resolving technical issues, prepare to share examples of how you've successfully diagnosed and fixed problems in the past. Think about times when you had to think on your feet or adapt quickly to a challenging situation—these stories will highlight your capability as a Field Service Engineer.
✨Emphasise Customer Interaction
This position is customer-facing, so be ready to talk about your experience in dealing with clients. Highlight any instances where you’ve provided exceptional service or resolved customer complaints effectively. Showing that you can communicate well and build relationships will set you apart from other candidates.
✨Express Your Willingness to Learn
The company values career development, so make sure to express your enthusiasm for further training and technical progression. Mention any specific areas you’re interested in, like robotics programming or certifications, to demonstrate that you’re proactive about your professional growth.