At a Glance
- Tasks: Advise customers on cannabis products and ensure a top-notch shopping experience.
- Company: Join Sunnyside, a leader in the cannabis industry focused on normalising and revolutionising cannabis.
- Benefits: Enjoy flexible shifts, training opportunities, and a supportive work environment.
- Other info: Work in a vibrant setting with opportunities for career advancement.
- Why this job: Be part of a dynamic team that values personal and professional growth in a unique industry.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 22000 - 28000 £ per year.
The Wellness Advisor of Sunnyside Leicester, MA will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.
At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Wellness Advisor, you will have the opportunity to learn fundamental cannabis product knowledge & industry compliance standards, training to navigate different customer interactions and circumstances, a unique sales experience leading with a consultative & a personalized approach, and experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service. Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays.
Responsibilities
- Greeting customers
- Building customer relationships
- Assisting customers in product selection through education
- Applying effective selling and cross-selling techniques
- Verifying proper documentation and ID
- Assisting in verifying order accuracy
- Labeling and packaging orders
- Performing accurate cash handling
- Maintaining accurate records
- Performing routine inventory counts
- Ensuring product stock organization and compliance
- Assisting managers with merchandise and displays
- Ensuring security and safety compliance
- Keeping the store organized and clean
- Escalating any employee or customer issues to management
Qualifications
- High School Diploma or equivalent
- Minimum 1 year experience in customer service (retail or hospitality preferred)
- Flexibility to work various shifts including weekends and holidays
- Excellent customer service skills
- Ability to learn and apply technical and product-related information professionally
- Ability to lift, carry and balance up to 50 pounds (100 pounds with assistance)
- 21 years of age or older
- Compliance with all legal or company regulations for working in the industry
Retail Sales Associate - Full Time in Leicester employer: Cresco Labs
Cresco Labs is an exceptional employer that prioritises employee well-being and professional growth within the dynamic cannabis industry. With a strong commitment to social equity and educational development, employees benefit from comprehensive health plans, a 401(K) match, and opportunities for bonuses and stock options. The supportive work culture fosters a sense of community, making it an ideal place for those looking to make a meaningful impact in their careers while enjoying a positive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Associate - Full Time in Leicester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cresco Labs, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cresco Labs!
We think you need these skills to ace Retail Sales Associate - Full Time in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cresco Labs, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cresco Labs and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cresco Labs that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cresco Labs
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
