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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at The Crescent Turner Hotel.
- Company: Join a vibrant hotel team passionate about guest satisfaction and hospitality.
- Benefits: Competitive pay, flexible hours, company pension, and on-site parking.
- Why this job: Be part of a fun, dynamic environment where your customer service skills shine.
- Qualifications: Experience in hospitality or customer service and a positive, proactive attitude.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 25 - 30 £ per hour.
The Front of House Assistant is a pivotal role, assisting many areas of the business including events and restaurant service.
It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like The Crescent Turner Hotel. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for providing the "leading guest experience."
Purpose of the role
To offer all customers a personal, friendly and efficient service on every visit to The Crescent Turner hotel.
Key responsibilities
- To ensure all guests are greeted and served in a prompt and personal way
- To ensure every guest has a fantastically positive service experience
- Ensure that you have a good product knowledge on all items on the menu
- At the end of each shift, to ensure all back and front of house areas are clean and tidy
- Be fully conversant with the Weights & Measure Act 1963 and any recent updates
- To be aware of and responsible for Health and Safety, reporting any maintenance issues to relevant department managers and ensure that line managers are kept completely up to date with progress on outstanding actions
- To carry out any other reasonable requests made by the Manager and Supervisor
- To contribute ideas which will enhance the guest experience
Qualities you will possess
- Passion for what you do
- Positive and friendly with a "can do attitude"
- Attention to detail
- Ability to prioritise and organise
- Proactive
- Take responsibility for yourself
- Confident to make decisions and to stand by them
- Good negotiation and influencing skills
- Excellent communicator
- A sense of fun
What do you need to be successful?
- You need to be a people person with excellent customer service skills
- A good standard of education is required along with fluency in spoken and written English
- Experience of working in a customer facing role, ideally within the hospitality industry
- Passion for inspiring and creating amazing customer experiences
- Be a team player and be prepared to get stuck in as required
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits: Company pension, Flexitime, On-site parking
Experience: Hospitality: 1 year (preferred), customer service: 1 year (preferred)
Work Location: In person
Front of House Team Member employer: Crescent Turner Boutique Hotel
Contact Detail:
Crescent Turner Boutique Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Crescent Turner Hotel. Understand their values and what makes them tick. This way, you can show off your passion for providing that leading guest experience they’re after.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you’ve gone above and beyond for a guest. Share these stories during your interview to highlight your proactive attitude and ability to create amazing experiences.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows you care about the role and are ready to represent the hotel’s brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about providing a fantastic guest experience at The Crescent Turner Hotel.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in hospitality. We love seeing how your skills align with our values and the specific responsibilities of the Front of House Team Member role.
Be Personable: Remember, this role is all about people! Use a friendly tone in your application to reflect your personality. We’re looking for someone who can connect with guests, so let us see that side of you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crescent Turner Boutique Hotel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Assistant role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you demonstrate your passion for providing a leading guest experience.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've excelled in similar situations. Think of specific instances where you went above and beyond for a customer or resolved a tricky situation. This will showcase your ability to connect with guests and create amazing experiences.
✨Be Proactive and Positive
During the interview, let your enthusiasm shine through! Show that you have a 'can do' attitude by discussing how you tackle challenges and contribute ideas to enhance guest experiences. Employers love candidates who take initiative and bring a sense of fun to the team.
✨Brush Up on Product Knowledge
Make sure you're familiar with the menu items and any relevant health and safety regulations, like the Weights & Measure Act 1963. Being knowledgeable will not only impress your interviewers but also show that you're serious about providing excellent service from day one.