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- Tasks: Provide real-time clinical support and troubleshoot digital dental workflows.
- Company: Join a diverse and inclusive digital dental platform with a strong culture.
- Benefits: Work from home, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the dental field while working remotely.
- Qualifications: 5+ years as a dental lab technician and experience with 3Shape required.
- Other info: Embrace a culture of empathy, growth, and trust in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Lab Technician to provide real-time clinical and laboratory support for a digital dental platform. This role focuses on scan review, design feedback, workflow troubleshooting, and close coordination with dental labs—supporting clinicians through live channels including chat, phone, and video.
This position requires strong hands-on bench experience, deep familiarity with 3Shape, and the ability to guide clinicians through SKU-specific workflows with confidence.
Key Responsibilities:- Provide real-time clinical and lab support to dental clinicians
- Review intraoral scans for quality, accuracy, and clinical readiness
- Deliver design feedback aligned with prescribed treatment plans
- Troubleshoot digital dental workflows and case submission issues
- Coordinate closely with partner labs to ensure smooth case execution
- Support clinicians via live chat, phone, and video consultations
- Document cases, recommendations, and outcomes accurately
- Identify case risks and escalate complex clinical concerns when needed
- Maintain deep knowledge of SKU-specific products and workflows
- 5+ years experience as a dental laboratory bench technician
- 3+ years hands-on experience with 3Shape
- Strong understanding of digital dental design and lab workflows
- Comfortable supporting clinicians in real time across multiple channels
- Ability to explain technical and clinical concepts clearly to providers
- Experience supporting multiple SKUs or product lines
- Experience with other CAD/CAM platforms or intraoral scanners
- Background supporting SaaS or digital dental platforms
- Experience in remote or virtual clinical support environments is a plus
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
Laboratory Technician in Southampton employer: Crescendo
Contact Detail:
Crescendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Technician in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental and tech fields. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy—let them know you’re on the lookout for a Lab Technician role!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work with 3Shape and other CAD/CAM platforms. This visual evidence of your expertise can really set you apart during interviews and discussions.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to digital dental workflows and real-time support scenarios. Role-playing with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. Plus, it gives you a chance to showcase your enthusiasm for our company culture and values.
We think you need these skills to ace Laboratory Technician in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a dental laboratory technician. We want to see your hands-on skills and familiarity with 3Shape, so don’t hold back on showcasing those!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our digital dental platform. We love seeing your personality come through, so keep it engaging and genuine.
Showcase Your Communication Skills: Since this role involves supporting clinicians in real-time, make sure to highlight your ability to explain technical concepts clearly. We want to know how you can guide others through workflows with confidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Crescendo
✨Know Your Stuff
Make sure you brush up on your knowledge of 3Shape and digital dental workflows. Be ready to discuss your hands-on experience and how it relates to the role. The more confident you are in your technical skills, the better you'll be able to support clinicians during the interview.
✨Showcase Your Communication Skills
Since this role involves supporting clinicians through various channels, practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with clients or colleagues in the past.
✨Demonstrate Empathy and Team Spirit
Remember, the company values empathy and teamwork. Think of instances where you've gone above and beyond to help others, whether it's a colleague or a client. Sharing these stories will show that you align with their core values.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a workflow issue or providing feedback on a scan. Practise how you'd approach these situations, focusing on your problem-solving skills and ability to stay calm under pressure.