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- Tasks: Optimise and maintain customer-facing AI systems while resolving issues and escalations.
- Company: Progressive tech company in the UK with a people-first culture.
- Benefits: Competitive benefits, remote work, and a focus on employee well-being.
- Why this job: Join a dynamic team and make a real impact on cutting-edge AI technology.
- Qualifications: Three years of SaaS platform support experience and strong analytical skills.
- Other info: Remote role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A progressive technology company in the UK is looking for an AI Platform Support Specialist to optimize and maintain the reliability of customer-facing AI systems. You will act as a key interface between production systems and partner environments, resolving escalations and diagnosing issues.
The ideal candidate has three or more years of SaaS platform support experience, strong analytical skills, and familiarity with tools like Zendesk.
This remote role offers competitive benefits and emphasizes a people-first culture.
AI Platform Support & Reliability Engineer employer: Crescendo
Contact Detail:
Crescendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Platform Support & Reliability Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that AI Platform Support role.
✨Tip Number 2
Prepare for those interviews by brushing up on your problem-solving skills. Think of real-life scenarios where you’ve resolved issues in SaaS platforms. We want to hear how you tackled challenges and kept systems running smoothly!
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss how you diagnose issues and optimise systems. We love hearing about your thought process and how you approach troubleshooting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about that people-first culture, so we can’t wait to see how you fit into our team!
We think you need these skills to ace AI Platform Support & Reliability Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS platform support and any relevant tools like Zendesk. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI systems and how your background makes you a perfect fit for our team. We love hearing personal stories that connect to the role.
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved escalations or diagnosed issues in past roles. We’re looking for those strong analytical skills, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Crescendo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SaaS platforms and the specific tools mentioned in the job description, like Zendesk. Being able to discuss your experience with these technologies will show that you're not just familiar but also capable of handling the role.
✨Prepare for Problem-Solving Questions
Expect to be asked about how you've resolved issues in the past. Think of specific examples where you diagnosed problems and implemented solutions. This will demonstrate your analytical skills and ability to handle escalations effectively.
✨Showcase Your People Skills
Since this role emphasises a people-first culture, be ready to talk about how you’ve collaborated with teams or supported customers. Highlight any experiences where your communication skills made a difference in resolving an issue or improving a process.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Be prepared to discuss how your personal values align with theirs. This will help you connect with the interviewers and show that you’re a good fit for their team.
