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For Companies At a Glance
- Tasks: Welcome guests and manage bookings while providing excellent customer service.
- Company: Join the friendly team at Golf View Hotel & Spa, part of Crerar Hotels.
- Benefits: Earn £12.71 per hour with employee discounts and wellbeing support.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Friendly, organised, and confident with good communication skills.
- Other info: Enjoy training opportunities and a supportive work environment.
The predicted salary is between 12 - 16 £ per hour.
Permanent, part time, 25 hours per week, £12.71 per hour.
Golf View Hotel & Spa, part of Crerar Hotels, is recruiting a Receptionist to join its front of house team in Nairn. This role suits someone who enjoys working with people, communicates clearly, and takes pride in being the first point of contact for guests.
The role
- You will welcome guests and act as the first point of contact for the hotel.
- You will handle guest enquiries in person and by telephone in a professional manner.
- You will manage bookings and guest information using hotel booking and CRM systems.
- You will carry out daily reception duties including basic administration and banking tasks.
- You will support upselling of hotel facilities and services where appropriate.
- You will help ensure guests receive a warm, efficient, and well organised experience throughout their stay.
Working pattern
This is a part time, permanent role. Hours are 25 per week, worked on a rota basis.
What we are looking for
- You will be friendly, organised, and confident dealing with the public.
- You will have good communication skills and a professional telephone manner.
- You will be comfortable using IT systems and learning new software.
- Previous hospitality or reception experience is helpful but not essential.
- You will be reliable, well presented, and customer focused.
What is on offer
- Hourly pay of £12.71.
- Permanant employment with a well established hotel group.
- Access to employee wellbeing and support schemes.
- Training and development opportunities within Crerar Hotels.
- Employee discounts across Crerar Hotels locations.
How to apply
Apply through the employer’s recruitment portal.
Receptionist in Nairn employer: Crerar Hotels
Contact Detail:
Crerar Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Nairn
✨Tip Number 1
Make sure you research Golf View Hotel & Spa before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in being part of their front of house crew.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it’s crucial to come across as friendly and professional. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to highlight any relevant experience during your interview, even if it’s not directly in hospitality. Skills like organisation and customer service from other jobs can really make you stand out!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Receptionist in Nairn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Mention any previous hospitality or reception roles, even if they were informal, as they can really make you stand out to us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our recruitment portal! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Crerar Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Golf View Hotel & Spa. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Practice Your Communication Skills
As a receptionist, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you provided excellent customer service. Be ready to share these stories during the interview to demonstrate your ability to handle guest enquiries and create a welcoming atmosphere.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and presentably for your interview. A professional appearance will reflect your understanding of the role and the importance of being well-presented as a receptionist.
