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- Tasks: Be the friendly face of our hotel, delivering top-notch service to guests.
- Company: Join a vibrant hotel team that values customer experience and teamwork.
- Benefits: Earn £12.30 per hour plus tips, enjoy flexible hours and great perks.
- Why this job: Make a real impact by creating memorable experiences for our guests.
- Qualifications: Experience in hospitality and a passion for excellent service are key.
- Other info: Opportunities for training, development, and discounted stays at our hotels.
The predicted salary is between 12 - 16 £ per hour.
Are you our next friendly, efficient and motivated Receptionist? If you get a thrill from being the friendly face of the hotel and take pride as the first line of contact, then you'll be a great fit in our customer-facing reception team. We're looking for someone who excels at creating a fantastic customer experience. Well-presented with outstanding communication skills, you have an excellent phone manner and a passion for great service. A can-do attitude and experience working within the hospitality industry would put you in a strong position.
Your role will involve working as part of the team to deliver high quality service for all guests and visitors to the hotel, including dealing with enquiries and answering phones efficiently. You'll also be responsible for daily banking and working with our hotel booking and CRM databases. Confident and quick to learn about the hotel, you'll be confident upselling its amenities.
Responsibilities- Deal with enquiries and answer phones efficiently
- Deliver high quality service for all guests and visitors to the hotel as part of the reception team
- Handle daily banking and work with hotel booking and CRM databases
- Upsell hotel amenities where appropriate
- Experience in the hospitality industry is advantageous
- A can-do attitude and strong presentation with outstanding communication skills
- Excellent phone manner and passion for great service
- Well-presented with good teamwork and adaptability
- £12.30 per hour
- 100% service charge, up to approx £2000 per year
- Attractive staff uniform
- Flexible working pattern
- Training and development opportunities including SVQ's and professional qualifications
- Team meals
- Free Team transport (in applicable locations)
- Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family
- Pension
- Great selection of benefits
Receptionist in Ambleside employer: Crerar Hotels
Contact Detail:
Crerar Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Ambleside
✨Tip Number 1
Make sure to research the hotel and its amenities before your interview. Knowing the ins and outs of what they offer will help you confidently upsell during your conversation, showing that you're already thinking like a team member.
✨Tip Number 2
Practice your phone manner! Since you'll be answering calls, it’s crucial to sound friendly and professional. Grab a friend and do some mock calls to get comfortable with handling enquiries.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your adaptability and commitment to providing great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Receptionist in Ambleside
Some tips for your application 🫡
Show Your Personality: As a Receptionist, you're the friendly face of our hotel, so let your personality shine through in your application! Use a warm and approachable tone to reflect the great customer experience we value.
Highlight Relevant Experience: If you've got experience in the hospitality industry, make sure to showcase it! Talk about your previous roles and how they’ve prepared you for delivering high-quality service at our reception.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We love straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Crerar Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its amenities, services, and any recent news. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Manner
Since you'll be handling phone enquiries, practice your phone etiquette. Try role-playing with a friend or family member to ensure you sound friendly and professional. Remember, a warm tone can make all the difference!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your passion for great service and your ability to handle various scenarios.
✨Dress to Impress
As a receptionist, first impressions matter. Make sure you dress smartly and presentably for your interview. This shows that you understand the importance of appearance in the hospitality industry and are ready to represent the hotel well.
