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- Tasks: Be the friendly face of our hotel, delivering exceptional customer service and managing guest enquiries.
- Company: Join Crerar Hotels, where passion for hospitality meets stunning locations.
- Benefits: Earn £12.71/hour, enjoy health rewards, and access instant wages with Wagestream.
- Other info: Great career development opportunities and exclusive team discounts await you!
- Why this job: Create unforgettable experiences for guests while working in breathtaking locations.
- Qualifications: Friendly, motivated individuals with excellent communication skills and a can-do attitude.
The predicted salary is between 25000 - 27000 £ per year.
Join Crerar Hotels – Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As a Receptionist at Crerar Hotels, are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer‑focused reception team. We’re looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can‑do attitude and experience in the hospitality industry will give you a strong advantage.
Your responsibilities will include:
- Delivering high‑quality service
- Managing guest enquiries
- Answering calls
- Handling daily banking tasks
- Working with hotel booking and CRM systems
With a quick learning ability and confidence in upselling the hotel’s amenities, you’ll play a vital role in ensuring our guests have a memorable stay.
Why Work with Us? On top of the fantastic benefits below, we offer an hourly rate of £12.71. At Crerar Hotels, we truly value our team, and that’s why we offer:
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well‑being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand‑new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
Receptionist (live in available) employer: Crerar Hotels Group
Contact Detail:
Crerar Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (live in available)
✨Tip Number 1
Make sure to research Crerar Hotels before your interview. Knowing about their values and what makes them unique will help you stand out as a candidate who truly cares about the role and the company.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for guests, so being friendly and professional is key. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Show off your can-do attitude during the interview. Share examples of how you've gone above and beyond in previous roles, especially in hospitality. This will demonstrate that you're ready to create fantastic customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Crerar Hotels family.
We think you need these skills to ace Receptionist (live in available)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and can-do attitude.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role and our amazing benefits.
How to prepare for a job interview at Crerar Hotels Group
✨Know the Company
Before your interview, take some time to research Crerar Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to create a positive experience – this will resonate well with the interviewers.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice speaking clearly and confidently about your experiences. You might even want to rehearse common interview questions with a friend or family member to get comfortable with articulating your thoughts.
✨Dress the Part
First impressions matter, especially in hospitality. Make sure to dress professionally for your interview. A polished appearance reflects your understanding of the role and the importance of presenting yourself well to guests.