At a Glance
- Tasks: Support reception, housekeeping, and food service while delivering exceptional guest experiences.
- Company: Join Crerar Hotels, where passion meets hospitality in stunning locations.
- Benefits: Earn £12.71 per hour, enjoy health rewards, and access instant wages.
- Other info: Fantastic training, career development, and exclusive discounts at beautiful hotels.
- Why this job: Be part of a caring team that creates unforgettable experiences for guests.
- Qualifications: Personable, detail-oriented, and ready to exceed guest expectations.
Join Crerar Hotels – Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As a Day Porter & Concierge at Crerar Hotels, you will support our reception, housekeeping and food and beverage teams with porterage, guest services and some food & beverage service as required. You must take pride in your work, presenting yourself well and delivering exceptional customer service. This full-time role, which includes weekend shifts, covers a range of duties, including:
- Overseeing security
- Setting up function rooms for events
- Storing furniture and equipment
- Following end-of-day procedures
- Assisting with guests' food and beverage needs
- Supporting reception with porterage and guest services
- Assisting housekeeping with guest requests
With your attention to detail, you’ll ensure high standards are maintained. Personable and engaging, you will interact with guests to exceed their expectations and may be asked to assist the cleaning, bar, and reception teams or act as duty manager when required. There will also be a requirement for sickness and holiday cover for our night management team.
Why Work with Us? On top of the fantastic benefits below, we offer a salary/hourly rate of £12.71 ph. At Crerar Hotels, we truly value our team, and that’s why we offer:
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand-new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Start your journey with Crerar Hotels!
Day Porter & Concierge in Nairn employer: Crerar Hotels Group
At Crerar Hotels, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. With competitive pay, instant access to earned wages, and a strong focus on career development, we ensure our Receptionists thrive in breathtaking locations while delivering unforgettable experiences to our guests. Join us and be part of a dedicated team that celebrates your contributions and offers exclusive discounts at our stunning hotels across Scotland and the Lake District.
StudySmarter Expert Advice🤫
We think this is how you could land Day Porter & Concierge in Nairn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crerar Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crerar Hotels Group
Don't be shy about reaching out to Crerar Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crerar Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crerar Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
