At a Glance
- Tasks: Create unforgettable guest experiences and manage enquiries with a friendly smile.
- Company: Join Crerar Hotels, where passion meets hospitality in stunning locations.
- Benefits: Earn £13.52/hour, enjoy health rewards, and access exclusive discounts.
- Other info: Fantastic career development opportunities and a supportive team culture.
- Why this job: Be the welcoming face of our hotels and make a real impact on guests' stays.
- Qualifications: Friendly attitude, excellent communication skills, and a can-do spirit.
The predicted salary is between 28000 - 28000 £ per year.
Join Crerar Hotels – Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As a Receptionist at Crerar Hotels, are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer-focused reception team. We’re looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can-do attitude and experience in the hospitality industry will give you a strong advantage.
Your responsibilities will include delivering high-quality service, managing guest enquiries, answering calls, handling daily banking tasks, and working with hotel booking and CRM systems. With a quick learning ability and confidence in upselling the hotel’s amenities, you’ll play a vital role in ensuring our guests have a memorable stay.
Why Work with Us?
- On top of the fantastic benefits below, we offer a salary/hourly rate of £13.52
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand-new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
Hospitality Receptionist — Guest Care & Upsell Focus employer: Crerar Hotels Group
At Crerar Hotels, we pride ourselves on being an exceptional employer that values passion and dedication in hospitality. Our commitment to employee growth is evident through our extensive training programmes and career development opportunities, all while working in breathtaking locations across Scotland and the Lake District. With competitive benefits like Wagestream for instant wage access, exclusive discounts, and a supportive work culture that celebrates achievements, joining our team means becoming part of a family that truly cares about creating unforgettable experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Receptionist — Guest Care & Upsell Focus
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crerar Hotels. Understand their values and what makes them unique in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for guests. So, practice speaking clearly and confidently. You could even role-play with a friend to simulate guest interactions and get comfortable with upselling hotel amenities.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you present yourself professionally during your interview. A smart appearance shows that you take the role seriously and are ready to represent Crerar Hotels.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Hospitality Receptionist — Guest Care & Upsell Focus
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Receptionist role. Highlight your relevant experience in customer service and any specific skills that match what we’re looking for, like upselling or managing enquiries.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure your contact details are up-to-date so we can reach you easily!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Crerar Hotels Group
✨Know the Company
Before your interview, take some time to research Crerar Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hospitality Receptionist, your ability to create fantastic customer experiences is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your capability and enthusiasm for the role.
✨Practice Your Communication Skills
Excellent communication is crucial in this role. Practice speaking clearly and confidently about your experiences. You might even want to rehearse common interview questions with a friend or family member to ensure you come across as friendly and professional during the actual interview.
✨Prepare for Upselling Scenarios
Since upselling is part of the job, think about how you would approach this in a real-life scenario. Prepare a few strategies or examples of how you could promote hotel amenities or services to guests. This will show that you’re proactive and ready to contribute to the hotel's success.
