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- Tasks: Welcome guests and ensure smooth daily operations in Food & Beverage service.
- Company: Crerar Hotels, known for breathtaking locations and exceptional guest experiences.
- Benefits: Instant wage access, health rewards, career development, and exclusive discounts.
- Other info: Join a supportive team with fantastic training and progression opportunities.
- Why this job: Be a key player in creating memorable experiences for guests while developing your career.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
As a Duty Manager at Crerar Hotels, you will be a key presence on the floor, warmly welcoming guests and ensuring seamless daily operations. You will be responsible for Food & Beverage service during your shift, covering Breakfast, Lunch, Afternoon Teas and Dinner operations. You will support departmental leaders, step in where needed to maintain high service standards, and oversee financial tasks during your shifts.
You'll engage with VIP guests, event organisers, and visitors, ensuring their needs are met while effectively communicating important details to staff. Handling guest concerns efficiently, you will act as an escalation point in the absence of senior management. You’ll also lead in emergencies, conduct venue walk‑rounds for security and presentation, and ensure smooth handovers between shifts.
Additionally, you will manage guest requests, assist with alternative accommodation if needed, and oversee venue set‑ups, maintenance issues, and promotions to enhance the guest experience.
Benefits:
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand-new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular.
Duty Manager based in Food & Beverage employer: Crerar Hotels Group
Contact Detail:
Crerar Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager based in Food & Beverage
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Crerar Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've handled guest concerns or led a team during busy shifts.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply straight away and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for the unexpected! In the hospitality world, things can change quickly. Think about how you'd handle emergencies or guest complaints, and be ready to discuss these scenarios in your interview.
We think you need these skills to ace Duty Manager based in Food & Beverage
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and engaging tone can really make your application stand out, especially for a role that involves welcoming guests.
Tailor Your Experience: Make sure to highlight your relevant experience in Food & Beverage service. We’re looking for someone who can manage daily operations smoothly, so share specific examples of how you've done this in the past. Tailoring your application to the job description will show us you’re a great fit!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively with both guests and staff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Crerar Hotels Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager in Food & Beverage. Familiarise yourself with the daily operations, from breakfast to dinner service, and be ready to discuss how you would handle various scenarios, like managing guest requests or overseeing financial tasks.
✨Showcase Your People Skills
As a Duty Manager, you'll be engaging with guests and staff alike. Prepare examples of how you've successfully handled guest concerns or led a team in previous roles. Highlight your ability to communicate effectively and maintain high service standards, especially during busy periods.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would handle emergencies or unexpected situations. Think of specific instances where you've had to step in and resolve issues quickly. This will show that you're not only proactive but also capable of leading in challenging circumstances.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel's approach to guest experience or how they support career development for their staff. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.