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- Tasks: Welcome guests and ensure smooth daily operations in Food & Beverage service.
- Company: Crerar Hotels, known for breathtaking locations and exceptional guest experiences.
- Benefits: Instant wage access, health rewards, career development, and exclusive discounts.
- Other info: Join a supportive team with fantastic training and progression opportunities.
- Why this job: Be a key player in creating memorable experiences for guests while developing your career.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
As a Duty Manager at Crerar Hotels, you will be a key presence on the floor, warmly welcoming guests and ensuring seamless daily operations. You will be responsible for Food & Beverage service during your shift, covering Breakfast, Lunch, Afternoon Teas and Dinner operations. You will support departmental leaders, step in where needed to maintain high service standards, and oversee financial tasks during your shifts.
You'll engage with VIP guests, event organisers, and visitors, ensuring their needs are met while effectively communicating important details to staff. Handling guest concerns efficiently, you will act as an escalation point in the absence of senior management. You’ll also lead in emergencies, conduct venue walk‑rounds for security and presentation, and ensure smooth handovers between shifts.
Additionally, you will manage guest requests, assist with alternative accommodation if needed, and oversee venue set‑ups, maintenance issues, and promotions to enhance the guest experience.
Benefits:
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand-new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular.
Duty Manager based in Food & Beverage in Scotland employer: Crerar Hotel Group Limited
Contact Detail:
Crerar Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager based in Food & Beverage in Scotland
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Crerar Hotels. Check out their social media and website to see what they value. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Duty Manager role, especially in Food & Beverage service. The more comfortable you are, the more confident you'll come across!
✨Tip Number 3
Dress to impress! Make sure you look sharp for your interview. A smart appearance shows that you take the opportunity seriously and respect the hospitality industry’s standards. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, if you’re keen on the role, don’t hesitate to apply through our website for a smoother process!
We think you need these skills to ace Duty Manager based in Food & Beverage in Scotland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and engaging tone can really make your application stand out, especially for a role that involves welcoming guests.
Tailor Your Experience: Make sure to highlight your relevant experience in Food & Beverage service. We’re looking for specific examples of how you've managed operations or handled guest concerns in the past. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see your strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even more.
How to prepare for a job interview at Crerar Hotel Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager in Food & Beverage. Familiarise yourself with the daily operations, from breakfast to dinner service, and be ready to discuss how you would handle various scenarios, like managing guest requests or overseeing financial tasks.
✨Showcase Your People Skills
As a Duty Manager, you'll be engaging with guests and staff alike. Prepare examples of how you've successfully handled guest concerns or led a team in the past. Highlight your ability to communicate effectively and maintain high service standards, as this will be crucial in your role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would handle emergencies or unexpected situations. Think of specific instances where you've had to think on your feet and resolve issues quickly. This will show that you're capable of stepping in when needed and can maintain calm under pressure.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the hotel's approach to guest experience or how they support career development for their staff. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.