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- Tasks: Welcome guests and ensure smooth Food & Beverage operations during your shift.
- Company: Join Crerar Hotels, known for its stunning locations and warm hospitality.
- Benefits: Access earned wages instantly, enjoy health rewards, and exclusive discounts.
- Other info: Great career development opportunities and a supportive team environment.
- Why this job: Be a key player in creating memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
As a Duty Manager at Crerar Hotels, you will be a key presence on the floor, warmly welcoming guests and ensuring seamless daily operations. You will be responsible for Food & Beverage service during your shift, covering Breakfast, Lunch, Afternoon Teas and Dinner operations. You will support departmental leaders, step in where needed to maintain high service standards, and oversee financial tasks during your shifts.
You'll engage with VIP guests, event organisers, and visitors, ensuring their needs are met while effectively communicating important details to staff. Handling guest concerns efficiently, you will act as an escalation point in the absence of senior management. You’ll also lead in emergencies, conduct venue walk‑rounds for security and presentation, and ensure smooth handovers between shifts. Additionally, you will manage guest requests, assist with alternative accommodation if needed, and oversee venue set‑ups, maintenance issues, and promotions to enhance the guest experience.
Benefits:
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand-new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular.
Duty Manager based in Food & Beverage in London employer: Crerar Hotel Group Limited
Contact Detail:
Crerar Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager based in Food & Beverage in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Crerar Hotels. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle guest concerns or lead during emergencies, as these are key aspects of the Duty Manager role. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in the hospitality industry. A smart outfit shows that you take the opportunity seriously and are ready to represent Crerar Hotels with style.
✨Tip Number 4
Follow up after your interview! Send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Duty Manager position!
We think you need these skills to ace Duty Manager based in Food & Beverage in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and engaging tone can really make your application stand out, especially for a role like Duty Manager in Food & Beverage.
Tailor Your Experience: Make sure to highlight your relevant experience in the Food & Beverage sector. We love seeing how your past roles have prepared you for this position. Be specific about your responsibilities and achievements that align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our team at Crerar Hotels. We can’t wait to hear from you!
How to prepare for a job interview at Crerar Hotel Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager in Food & Beverage. Familiarise yourself with the daily operations, from breakfast to dinner service, and be ready to discuss how you would handle various scenarios, like managing guest requests or overseeing financial tasks.
✨Showcase Your People Skills
As a Duty Manager, you'll be engaging with guests and staff alike. Prepare examples of how you've successfully handled guest concerns or led a team in previous roles. Highlight your ability to communicate effectively and maintain high service standards, especially during busy periods.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would handle emergencies or unexpected situations. Think of specific instances where you've had to think on your feet and resolve issues quickly. This will show that you're capable of stepping in when needed and can maintain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel's approach to guest experience or how they support their staff's career development. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.