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- Tasks: Welcome guests and ensure smooth daily operations in Food & Beverage service.
- Company: Crerar Hotels, known for breathtaking locations and exceptional guest experiences.
- Benefits: Instant wage access, health rewards, career development, and exclusive discounts.
- Other info: Opportunities for growth in stunning locations across the UK.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
As a Duty Manager at Crerar Hotels, you will be a key presence on the floor, warmly welcoming guests and ensuring seamless daily operations. You will be responsible for Food & Beverage service during your shift, covering Breakfast, Lunch, Afternoon Teas and Dinner operations. You will support departmental leaders, step in where needed to maintain high service standards, and oversee financial tasks during your shifts.
You'll engage with VIP guests, event organisers, and visitors, ensuring their needs are met while effectively communicating important details to staff. Handling guest concerns efficiently, you will act as an escalation point in the absence of senior management. You’ll also lead in emergencies, conduct venue walk‑rounds for security and presentation, and ensure smooth handovers between shifts.
Additionally, you will manage guest requests, assist with alternative accommodation if needed, and oversee venue set‑ups, maintenance issues, and promotions to enhance the guest experience.
Benefits:
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand-new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular.
Duty Manager based in Food & Beverage employer: Crerar Hotel Group Limited
Contact Detail:
Crerar Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager based in Food & Beverage
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Crerar Hotels. Check out their social media and website to see what they value. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle guest concerns or lead during emergencies, as these are key aspects of the Duty Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you meet the interviewers, let your passion for hospitality shine through. Share stories about your experiences in Food & Beverage service and how you've gone above and beyond for guests. This will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager based in Food & Beverage
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in Food & Beverage service. We’re looking for specific examples of how you've managed operations or handled guest concerns in previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you can bring to the Duty Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Crerar Hotels.
How to prepare for a job interview at Crerar Hotel Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager in Food & Beverage. Familiarise yourself with the daily operations, from breakfast to dinner service, and be ready to discuss how you would handle various scenarios, like managing guest requests or overseeing financial tasks.
✨Showcase Your People Skills
As a Duty Manager, you'll be engaging with guests and staff alike. Prepare examples of how you've successfully handled guest concerns or led a team in previous roles. Highlight your ability to communicate effectively and maintain high service standards, as this will be crucial for the position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would handle emergencies or unexpected situations. Think of specific instances where you've had to think on your feet and resolve issues quickly. This will show that you're capable of stepping in when needed and can maintain calm under pressure.
✨Research the Company Culture
Take some time to learn about Crerar Hotels and their values. Understanding their commitment to employee development and guest experience will help you align your answers with what they’re looking for. Mentioning their benefits, like career development opportunities or employee recognition schemes, can also demonstrate your genuine interest in the company.