Senior Enterprise Account Executive

Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform. In order to help all teams do their best work, we need our Capacity team to be a reflection of the workforce. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. It’s an exciting time to join Capacity. Our company is growing rapidly: we have experienced a 150% year-over-year revenue growth. Capacity has raised over $100 million dollars from individual investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is infinite. Any company that relies on shared knowledge and bottomless documentation, desires data automation and reporting, or needs to streamline information and processes is an opportunity for Capacity to shine. By continuing to hire smart and humble teammates all over the country, we have the opportunity to see Capacity become a premier brand enterprise SaaS.

Reporting directly to the SVP of Sales EMEA, the Enterprise Account Executive will be expected to rapidly generate and close new sales. This role demands a seasoned professional with a flair for solution selling and stellar presentation skills, adept at navigating complex deal cycles.

Role and Responsibilities

• Meet and exceed sales bookings targets as measured by Annual Recurring Revenue (ARR).
• Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling.
• Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity.
• Manage relationships: Build and maintain strong relationships with key decision‑makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations.
• Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders.
• Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers' needs. Collaborate with our marketing team to implement effective sales campaigns and presentations.
• Solution Advocacy: Showcase Capacity's software solutions to key stakeholders, including end‑users and channel partners, demonstrating our value proposition at both the tactical and strategic levels.
• Collaborate cross‑functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry‑leading product.
• Trade Show Participation: Lead and coordinate participation in key industry trade shows, promoting Capacity's brand and solutions on national and regional platforms.

Who you are

• A proven performer who has a history of hitting goals.
• You are a self‑driven and motivated individual with a goal‑setting frame of mind.
• You are an exceptional communicator.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution.
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under‑promise and over‑deliver.
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees.”

Your skill‑set

• Bachelor’s Degree or equivalent work experience.
• 5+ years of sales experience.
• Proven track record of consistently exceeding objectives.
• A personality big on empathy and low on ego.
• Curiosity about both the big picture and the details.
• Ability to be flexible in job responsibilities.
• Exceptional written and verbal communication skills, with an emphasis on persuasive and clear presentation abilities.
• Proficient in the use of CRM software and Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Willingness to travel extensively, up to 40% of the time, including weekends when necessary.
• Demonstrated ability to work collaboratively, fostering a team‑oriented environment.
• Strong analytical skills, with experience creating detailed reporting and forecasting.

Interview Process (~4 HOURS)

• Apply [30 min]
• High‑level screen with Talent Acquisition [1 hr]
• Interview with SVP of Sales [30 min]
• Presentation and interview with the CRO [30 min]
• Interview with CEO of Capacity
• References and offer!

Still unsure? At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity.

But wait, there’s more! At Capacity we believe in more than just building amazing products and helping our customers. Although we are now a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our sister company, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.

What is compensation like at Capacity?

• Private Health Insurance
• Profit Interest Units
• 25 days paid Leave
• Pension
• Short Term Disability
• Flexible work environment

This is an individual contributor role but with considerable input to help shape go‑to‑market strategies. There is also potential for speaking engagements at events, webinars, etc if that is of interest. Have any other ideas of what this role could be? Let us know during your interview and maybe we can map it in.