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- Tasks: Provide top-notch customer service and support to Romanian-speaking clients.
- Company: Join a dynamic team in Peterborough focused on customer satisfaction.
- Benefits: Earn £16 per hour with opportunities for growth and development.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Fluent Romanian speaker with strong communication and multitasking skills.
- Other info: Be part of a supportive team that values your input and ideas.
Romanian Speaking Service Desk Analyst (Customer Service agent)
Location – Peterborough
Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.
Key Responsibilities of a Service Desk Analyst
- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer incident in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
- Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
- Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner
Skills needed to be a Service Desk Analyst
- Fluent Romanian speaker essential
- A confident telephone manner
- Effective written and verbal skills
- The ability to work towards targets
- The ability to work as an individual and as part of a team
- Great multi-tasking skills
- Key attention to detail
Romanian Speaking Customer Service Agent - £16 per hour employer: Creo Recruitment
Contact Detail:
Creo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian Speaking Customer Service Agent - £16 per hour
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and answers with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. It shows you're genuinely interested and helps you figure out if the job is right for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your appreciation for the opportunity.
We think you need these skills to ace Romanian Speaking Customer Service Agent - £16 per hour
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent Romanian, make sure to highlight your language proficiency right at the start of your application. We want to see how you can use your skills to enhance customer interactions!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication reflects the professional image we aim for at StudySmarter.
Highlight Customer Service Experience: If you've got previous experience in customer service, don’t hold back! Share specific examples of how you’ve improved customer experiences or resolved issues. This will show us you’re ready to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Creo Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and the specific responsibilities of a Service Desk Analyst. Familiarise yourself with common customer issues and how to resolve them, especially in a Romanian context. This will show that you're not just a fluent speaker but also understand the role inside out.
✨Practice Your Communication Skills
Since effective communication is key for this role, practice speaking clearly and confidently in both Romanian and English. You might want to role-play common customer scenarios with a friend or family member to get comfortable with handling different situations and questions.
✨Show Your Enthusiasm
Employers love candidates who are genuinely excited about the role. Be prepared to share why you want to work as a Service Desk Analyst and what you can bring to the team. A positive attitude can go a long way in making a great impression!
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the team faces. This shows that you're engaged and interested in the position beyond just the salary.