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- Tasks: Provide top-notch customer service and support as a Service Desk Analyst.
- Company: Join a dynamic team in Peterborough focused on customer satisfaction.
- Benefits: Earn £14.47 per hour with opportunities for growth and development.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Confident communication skills and a passion for helping others.
- Other info: Be part of a supportive team that values your input and ideas.
The predicted salary is between 11 - 17 £ per hour.
Location - Peterborough
Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.
Key Responsibilities of a Service Desk Analyst- Present a professional image of the company to deliver positive customer experience throughout the customer journey.
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles.
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes.
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer incidents in order to ensure the most appropriate support is provided.
- Identify and accurately record any complaints received from customers and achieve first time resolution.
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies.
- Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved.
- Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome.
- Utilise effective questioning techniques to understand the customer circumstances, to ensure an incident is managed to exit in a timely manner.
- A confident telephone manner.
- Effective written and verbal skills.
- The ability to work towards targets.
- The ability to work as an individual and as part of a team.
- Great multi-tasking skills.
- Key attention to detail.
Service Desk Analyst (Customer Service) - £14.47 per hour in Peterborough employer: Creo Recruitment
Contact Detail:
Creo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (Customer Service) - £14.47 per hour in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research their values and customer service approach. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being clear and confident is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive outcome. This will demonstrate your ability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst (Customer Service) - £14.47 per hour in Peterborough
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your skills.
Be Clear and Concise: Just like in the role, clarity is key in your application. Keep your language straightforward and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’re a great fit.
Tailor Your Application: Take a moment to tailor your application to the job description. We love when candidates show they’ve done their homework! Mention specific responsibilities from the job listing and explain how your experience aligns with them.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Creo Recruitment
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to present a professional image and communicate clearly with customers. This will help you demonstrate your ability to deliver a positive customer experience during the interview.
✨Practice Effective Communication
Since the role requires clear communication, practice articulating your thoughts. Use examples from past experiences where you successfully resolved customer issues. This will show that you can effectively manage customer interactions and provide appropriate outcomes.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've challenged existing processes in previous roles. Think of specific instances where you recommended changes that improved customer experience. This will highlight your proactive approach and ability to think critically.
✨Demonstrate Attention to Detail
During the interview, pay attention to the details of the questions asked. Take a moment to gather your thoughts before responding. This not only shows your attention to detail but also reflects your ability to manage multiple tasks effectively.