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- Tasks: Provide top-notch customer service and resolve issues for Romanian-speaking clients.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Earn £16 per hour with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction while using your language skills.
- Qualifications: Fluent Romanian speaker with a confident telephone manner.
The predicted salary is between 33280 - 33280 £ per year.
Our client is looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.
Key Responsibilities of a Service Desk Analyst:
- Present a professional image of the company to deliver positive customer experience throughout the customer journey.
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes.
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Identify and accurately record any complaints received from customers and achieve first time resolution.
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies.
Skills needed to be a Service Desk Analyst:
- Fluent Romanian speaker essential.
- A confident telephone manner.
Romanian Speaking Service Desk Analyst (Customer Service)- £16 p/h - Peterborough employer: Creo Recruitment
Contact Detail:
Creo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian Speaking Service Desk Analyst (Customer Service)- £16 p/h - Peterborough
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires a confident telephone manner, try role-playing with a friend or family member to get comfortable with handling customer queries and complaints.
✨Tip Number 3
Be ready to share examples from your past experiences where you've improved customer service or resolved issues. This will demonstrate your proactive approach and problem-solving skills, which are key for a Service Desk Analyst.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that job. Plus, it’s a great way to stay updated on any new opportunities that might pop up.
We think you need these skills to ace Romanian Speaking Service Desk Analyst (Customer Service)- £16 p/h - Peterborough
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent Romanian, make sure to highlight your language skills right at the top of your application. We want to see how you can use your language abilities to enhance customer service!
Tailor Your Experience: When writing your application, focus on your previous customer service experience. We love seeing examples of how you've provided outstanding service and resolved issues, so don’t hold back on those details!
Professional Yet Personable: Remember, we’re looking for someone who can present a professional image while also being friendly. Use a tone in your application that reflects this balance – it’ll show us you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Creo Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a service desk role. Be ready to discuss how you would handle common customer issues and demonstrate your understanding of what makes for a positive customer experience.
✨Show Off Your Language Skills
Since fluency in Romanian is essential, be prepared to showcase your language skills during the interview. You might be asked to conduct part of the interview in Romanian, so practice speaking confidently and clearly.
✨Demonstrate Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved customer complaints or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to achieve first-time resolutions.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. This will help you align your answers with what they’re looking for in a candidate. Show enthusiasm for their mission and be ready to explain how you can contribute to improving the customer experience.