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- Tasks: Provide top-notch customer support and resolve issues efficiently.
- Company: Join a dynamic team in Peterborough focused on customer satisfaction.
- Benefits: Earn £16 per hour with opportunities for growth and development.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Fluent in Romanian, strong communication skills, and a team player.
- Other info: Exciting role with a chance to improve processes and make an impact.
The predicted salary is between 13 - 16 £ per hour.
Location - Peterborough
Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.
Key Responsibilities of a Service Desk Analyst- Present a professional image of the company to deliver positive customer experience throughout the customer journey.
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles.
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes.
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer incidents in order to ensure the most appropriate support is provided.
- Identify and accurately record any complaints received from customers and achieve first time resolution.
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies.
- Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved.
- Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome.
- Utilise effective questioning techniques to understand the customer circumstances, to ensure an incident is managed to exit in a timely manner.
- A confident telephone manner.
- Effective written and verbal skills.
- The ability to work towards targets.
- The ability to work as an individual and as part of a team.
Romanian speaking Service Desk Analyst - £16 per hour in Peterborough employer: Creo Recruitment
Contact Detail:
Creo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian speaking Service Desk Analyst - £16 per hour in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help you connect with the interviewers and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Analyst, you'll need to be clear and professional. Try role-playing common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Romanian speaking Service Desk Analyst - £16 per hour in Peterborough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers and being part of our team.
Be Clear and Concise: Make sure your written communication is straightforward and easy to understand. We value clarity, so avoid jargon and get straight to the point. This will show us that you can communicate effectively with customers.
Tailor Your Application: Take a moment to customise your application for this role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Service Desk Analyst.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Creo Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Desk Analyst inside out. Familiarise yourself with common customer service scenarios and how to handle them, especially in Romanian. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to communicate transparently and professionally.
✨Be Ready to Problem-Solve
Expect situational questions that test your problem-solving skills. Think of specific instances where you improved a process or handled a difficult customer. Show them that you can think on your feet and are always looking for ways to enhance the customer experience.
✨Demonstrate Team Spirit
While individual performance is important, being a team player is equally crucial. Be prepared to discuss how you've collaborated with others in previous roles. Highlight your ability to work towards targets while supporting your teammates, as this will resonate well with their team-oriented culture.
