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- Tasks: Provide top-notch customer service and support as a Service Desk Analyst.
- Company: Join a dynamic team in Peterborough focused on customer satisfaction.
- Benefits: Earn £16 per hour with opportunities for growth and development.
- Other info: Be part of a supportive team that values your input and ideas.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Fluent Romanian speaker with strong communication and multitasking skills.
The predicted salary is between 33280 - 41600 £ per year.
Location - Peterborough
Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.
Key Responsibilities of a Service Desk Analyst- Present a professional image of the company to deliver positive customer experience throughout the customer journey.
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles.
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes.
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer incidents in order to ensure the most appropriate support is provided.
- Identify and accurately record any complaints received from customers and achieve first time resolution.
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies.
- Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved.
- Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome.
- Utilise effective questioning techniques to understand the customer circumstances, to ensure an incident is managed to exit in a timely manner.
- Fluent Romanian speaker essential.
- A confident telephone manner.
- Effective written and verbal skills.
- The ability to work towards targets.
- The ability to work as an individual and as part of a team.
- Great multi-tasking skills.
- Key attention to detail.
Romanian Speaking Service Desk Analyst (Customer Service)- £16 p/h - Peterborough in Cambridge employer: Creo Recruitment
Contact Detail:
Creo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian Speaking Service Desk Analyst (Customer Service)- £16 p/h - Peterborough in Cambridge
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and answers with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources and tips to help you land that Service Desk Analyst role. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Romanian Speaking Service Desk Analyst (Customer Service)- £16 p/h - Peterborough in Cambridge
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent Romanian, make sure to highlight your language skills right at the top of your application. We want to see how you can use your language abilities to enhance customer experience!
Tailor Your Application: Don’t just send a generic CV! Take a moment to tailor your application to the job description. Mention specific experiences that showcase your customer service skills and how you’ve handled similar situations in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Creo Recruitment
✨Show Off Your Language Skills
Since this role requires fluency in Romanian, make sure to demonstrate your language skills during the interview. Practice answering common customer service questions in Romanian to show your confidence and proficiency.
✨Know the Company Inside Out
Research the company and its values before the interview. Understand their approach to customer service and be ready to discuss how you can contribute to enhancing the customer experience based on their principles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed customer issues or improved processes, and be ready to share them.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to show that you value clear communication, which is crucial for a Service Desk Analyst.