IT Service Support Analyst in Newcastle upon Tyne

Salary

£26,936

Contractual hours

37.5

Basis

Full time

Region

North East

Job category/type

Information Technology

Date posted

19/01/2026Job reference

REQ002130

IT Service Support Analyst

Full Time

The Lightbox, Newcastle upon Tyne

Connect Health and Healthshare have come together as one organisation – Cora Health – combining our decades of experience in providing healthcare services on behalf of the NHS

About The Role

We at Cora Health are delighted to be looking for an IT Service Support Analyst to join our growing technology team and play a key role in delivering reliable, high-quality support to colleagues across the organisation. If you enjoy solving problems, improving systems, and helping people get the best out of their technology, this role will suit you perfectly.

• First-line and second-line support across hardware, software, networks, and business applications
• Incident logging and resolution using our IT platform, ensuring timely updates and clear communication
• User account administration including onboarding, permissions, and access management
• Troubleshooting Windows, Microsoft 365 issues
• Escalating complex issues to specialist teams when required
• Maintaining documentation such as knowledge base articles and support guides
• Contributing to service improvement initiatives and identifying opportunities for efficiency

Who We Are Looking For

• Experience in an IT support environment (13 years ideal, but were flexible)
• Strong knowledge of Windows OS, Microsoft 365, and common business applications
• Excellent communication skills with a customer-focused mindset
• Ability to prioritise and manage workload in a fast-paced environment
• Problem-solving mindset with a willingness to learn and adapt
• Knowledge and understanding of ITIL is beneficial

We Are Cora Health

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.

We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Why work for Cora Health?

Professional Development

Enjoy a minimum of 5% of your working hours dedicated to your personal growth and development. Attend internal conferences, study days, and access clinical support tools and pathways to excel in your role and career.

Generous Holiday Entitlement

Benefit from up to 30 days of holiday (plus public holidays) to relax and recharge. Youll also get another day off for your Birthday. If youd like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.

Wellness Support

Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.

Performance Awards

Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.

Savings and Support

Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions.

Membership Fee Reimbursement

Save your pennies, as we cover the cost of role required professional membership fees.

Cora Clinical Education Academy

Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your clinical knowledge and skills across all clinical pathways.

Collaboration Opportunities

Engage with our entire clinical team through, including emergency clinical on-call support, clinical supervision, coaching and mentoring.

Team Building

Join in on team-building and away days to build strong connections with your colleagues.

Flexibility

Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.