At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and exceptional customer service.
- Company: Join Crème, a beloved dessert brand known for quality and creativity.
- Benefits: Enjoy 50% discounts, enhanced holidays, and birthday gifts.
- Other info: Great opportunities for growth and long service rewards await you.
- Why this job: Be part of a vibrant team delivering sweet moments in London.
- Qualifications: Previous supervisory experience in fast-paced environments is essential.
The predicted salary is between 26100 - 31900 £ per year.
About Crème & BVC Hospitality
Crème is our much-loved dessert concept, famous for giant gooey cookies, premium ingredients, creative flair, and warm hospitality.
From Soho to Notting Hill, Crème is all about quality, flavour, and feel-good vibes, delivering sweet moments in two of London's most vibrant neighbourhoods.
At Crème, our core values drive us to take proactive ownership of our actions, treat everyone with respect, and collaborate as a unified team.
Together, we continuously strive for excellence and embrace growth to deliver exceptional experiences and outstanding results.
BVC Hospitality operates a portfolio of innovative, globally recognised food concepts, including NAC, Crème, Supernova, Le Café NAC, and 74 Duke.
With a strong presence in London, Paris, and the Middle East, we are known for blending creativity with operational excellence.
Each brand reflects our commitment to quality, innovation, and exceptional customer experiences.
Position Summary
The Supervisor plays a key role in the daily operation of the store, acting as a link between management and the team.
The Supervisor ensures that shifts run efficiently, standards are upheld, and customers receive excellent service.
Key Responsibilities
- Floor Leadership: Direct Team Members during shifts to ensure efficient service and quick turnaround.
- Hands-On Support: Jump in to assist the team with daily tasks during shifts, including shaping and baking cookies, and preparing drinks and coffees.
- Quality Control: Monitor food presentation and quality before it reaches the customer.
- Opening & Closing: Complete comprehensive opening and closing checklists, ensuring venue security and cleanliness.
- Customer Relations: Handle minor customer complaints and ensure a positive dining experience.
- Training Support: Assist in onboarding new Team Members.
- Additional Duties: Undertake other responsibilities and similar tasks as requested by management to support the smooth operation of the business.
- Key Requirements
- Experience: Previous experience as a Team Leader/Supervisor in a fast-paced environment.
- Attitude: Proactive, positive, and capable of working under pressure.
- Organization: Strong multitasking and time-management skills.
- Company Benefits
- Generous Discounts: 50% discount across all BVC Hospitality venues and CODE app membership.
- Enhanced holiday packages: One extra day for each year of service (up to 5 days).
- Enhanced Maternity/Paternity Pay.
- Long service rewards.
- Birthday gift and referral bonuses.
- Eligibility
Please note that only candidates with the existing legal right to work in the United Kingdom will be considered for this position.
Evidence of eligibility will be required during the recruitment process.
Compensation
- Competitive salary
Supervisor in City of Westminster employer: Crème London Soho
Crème London Soho is an attractive employer due to its focus on quality and creativity in the hospitality sector. Employees enjoy generous benefits such as staff discounts and enhanced holiday pay, along with opportunities for professional growth in a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crème London Soho. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crème London Soho
Don't be shy about reaching out to Crème London Soho directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crème London Soho and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crème London Soho
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
