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- Tasks: Assist customers with orders and queries while ensuring satisfaction.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy flexible working, including remote Fridays and comprehensive training.
- Why this job: Be part of a supportive environment where your contributions truly matter.
- Qualifications: Bring a positive attitude, strong communication skills, and attention to detail.
- Other info: This is a full-time temporary role starting ASAP, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Job description Are you a bright, positive, and proactive individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy collaborating with others? If so, we want to hear from you! As a Customer Service Advisor, you will play a vital role in ensuring our Client\’s customers receive an outstanding experience. You’ll be responsible for managing customer orders, answering queries, and supporting our internal teams to achieve seamless service delivery. This is a varied role where no two days are the same, requiring someone who is adaptable, a quick learner, and eager to contribute to the team’s success. Key Responsibilities * Customer Support: Handle orders and queries courteously and promptly, ensuring customer satisfaction. * Order Processing: Accurately process customer orders, plan logistics, and confirm delivery requirements. * Communication: Liaise with Account Managers, the Customer Service team, and other departments to ensure smooth operations. * Live Chat Management: Respond to online queries and assist with web-based CRM updates, particularly during busy seasons. * Marketing Campaigns: Follow up on campaigns to secure orders and strengthen customer relationships. * Problem-Solving: Proactively address issues, ensuring customer needs are met while adhering to company processes. * Additional Duties: Provide sample products upon request and assist with any other reasonable tasks as assigned by management. What We’re Looking For * A positive, “can-do” attitude with a willingness to tackle any task. * Strong communication skills, with the ability to take instruction from multiple people. * Exceptional attention to detail and organisational skills. * Competence in using web-based systems, e-commerce platforms, and ERP systems (SAP experience is a bonus). * A collaborative team player with the ability to stay calm under pressure. * Adaptability and problem-solving skills, with a proactive approach to work. What our client can offer offer: * A supportive and dynamic team environment. * Flexible working arrangement: work from home on Fridays. * Opportunities to contribute to meaningful projects and campaigns. * Comprehensive training and support to ensure your success. This a a full time temporary ongoing opportunity, which is due to start ASAP Hours of work are Monday – Friday 830 – 5pm. How to Apply If you’re ready to make a positive impact and join a team that values your skills and contributions, we’d love to hear from you! To Apply: Please apply to CREM Recruitment Ltd. who act as an employment business for the supply of temporary workers, and as an employment agency in recruitment for permanent roles. INDH
Customer Service Advisor employer: Crem Recruitment
Contact Detail:
Crem Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Showcase your customer service experience in conversations. When networking or during interviews, share specific examples of how you've handled customer queries or resolved issues effectively.
✨Tip Number 2
Familiarise yourself with common e-commerce platforms and ERP systems like SAP. Being able to discuss your knowledge or experience with these tools can set you apart from other candidates.
✨Tip Number 3
Demonstrate your adaptability by discussing times when you've successfully managed multiple tasks or worked under pressure. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Engage with our company on social media or through community events. Building a connection with us can give you insights into our culture and values, making you a more appealing candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, problem-solving, and adaptability, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or orders in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and attention to detail. Mention any experience with web-based systems or e-commerce platforms, as this will be beneficial.
Show Enthusiasm: Convey your positive attitude and eagerness to contribute to the team. Companies value candidates who demonstrate a 'can-do' spirit and a willingness to tackle challenges.
How to prepare for a job interview at Crem Recruitment
✨Show Your Positive Attitude
As a Customer Service Advisor, a bright and positive attitude is essential. Make sure to convey your enthusiasm for helping customers and your willingness to tackle any task during the interview.
✨Demonstrate Strong Communication Skills
Prepare to discuss how you effectively communicate with different teams and handle customer queries. Use examples from your past experiences to illustrate your ability to listen, understand, and respond clearly.
✨Highlight Your Problem-Solving Abilities
Be ready to share specific instances where you've successfully resolved customer issues or improved processes. This will showcase your proactive approach and adaptability in a fast-paced environment.
✨Familiarise Yourself with Relevant Systems
If you have experience with web-based systems, e-commerce platforms, or ERP systems like SAP, mention it! Showing that you're tech-savvy can give you an edge, especially in a role that involves order processing and live chat management.