At a Glance
- Tasks: Manage client debt, support compliance, and handle complaints in a professional legal environment.
- Company: Join a reputable legal services firm with a focus on professionalism and accountability.
- Benefits: Enjoy 25 days annual leave, bank holidays, and the flexibility of remote work.
- Other info: Opportunity for growth in a dynamic and supportive team.
- Why this job: Be a key player in maintaining high operational standards while working autonomously.
- Qualifications: Experience in debt recovery, compliance, or legal administration is essential.
The predicted salary is between 26750 - 26750 £ per year.
Location: Reading for induction, then fully remote
Contract: Full-time
Holiday: 25 days annual leave plus bank holidays
Reporting to: Managing Partner / Operations Manager / COLP
We are recruiting for a highly organised and proactive Debt Recovery & Compliance Executive to join a professional legal services environment in a pivotal support role. This position offers the opportunity to combine financial recovery, client relations and regulatory compliance responsibilities within a business that values professionalism, accuracy and accountability. This is an ideal opportunity for someone who enjoys working autonomously, managing a varied workload and playing an important part in maintaining high operational and regulatory standards.
You will be trusted to take ownership of key processes, while working collaboratively with internal stakeholders to support debt recovery, complaints handling and compliance activity across the firm.
The role
As Debt Recovery & Compliance Executive, you will be responsible for overseeing outstanding client debt activity while also supporting the firm’s compliance framework and client complaints processes. The role will involve regular communication with clients, internal teams, regulators and other external stakeholders, requiring a confident, professional and solutions-focused approach.
Key responsibilities
- Monitor and manage aged debt and outstanding client balances
- Issue payment reminders and follow up professionally with clients regarding overdue accounts
- Maintain accurate records of debt recovery actions, arrangements and outcomes
- Support the administration of client complaints, from logging cases through to resolution tracking
- Assist in gathering information and documentation for complaint responses and regulatory enquiries
- Maintain compliance registers and records, ensuring they are accurate and audit-ready
- Coordinate responses to requests from regulators, insurers, auditors and other external bodies
- Monitor regulatory updates and support the implementation of new compliance requirements
- Prepare reports, management information and supporting compliance documentation
- Provide general administrative support to senior leadership as required
What we’re looking for
We are looking for a candidate with previous experience in debt recovery, credit control, compliance support, complaints handling or legal/professional services administration. You should be comfortable managing responsibilities independently, prioritising effectively and communicating with confidence across a range of stakeholders.
Experience required
- Experience in debt recovery, credit control or accounts receivable administration
- At least 2 years’ experience in an administrative, compliance, legal support, regulatory or client services role
- Strong written and verbal communication skills
- Excellent organisation, attention to detail and record-keeping ability
- Ability to handle confidential information with discretion
- Confident using Microsoft Office, particularly Word, Excel and Outlook
- A proactive approach with the ability to identify issues and work towards solutions independently
Desirable experience
- Experience gained within a law firm, legal services business or regulated professional services environment
- Understanding of legal services regulation, compliance frameworks or complaints handling processes
- Experience maintaining compliance registers, supporting audits or assisting with regulatory requests
C executive in Reading employer: Creideas
Join a dynamic legal services firm in Reading, where as a Debt Recovery & Compliance Executive, you will thrive in a supportive and professional environment that prioritises accuracy and accountability. Enjoy the flexibility of a fully remote role after induction, alongside generous benefits including 25 days of annual leave and opportunities for personal growth within a collaborative team dedicated to maintaining high operational standards. This is an excellent opportunity for those seeking meaningful work that makes a real impact in client relations and compliance.
