Campaign Operations Associate/ CRM / MarTech
12 month contract |Onsite, 5 days a week | London
£500 - £650 per day
Are you analytical minded and experienced with CRM and MarTech solutions? My client is seeking a Campaign Operations Associate to join their CRM Operations team.
In this role, you will deliver,testand optimise multichannel CRM campaigns to drive customer engagement and retention across the lifecycle.
You will be joining ahigh impactteam shaping customer lifecycle communications throughdata driven, multichannel CRM.You'llcollaborate across product, marketing, CX and support to delivertimely, relevant communications that deepen engagement.
As a Campaign Operations Associate in the CRM Operations team, you will build,launchand optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and nontechnical stakeholders to ensureaccuratedata, rigoroustestingand compliant execution.You'llthrive in a fastmoving, collaborative environment that values customer focus,simplicityand continuous learning.
Job responsibilities
- Build, schedule and QA multichannel CRM campaigns across email, push,in-app, SMS and customer notices.
- ManageRealtimecommunications and support squads with testing and execution in the CRM platform.
- Ensure data accuracy, audienceintegrityand consent settings for every send.
- Coordinate with product, marketing, CX, content and support to align briefs,timelinesand reviews.
- Design and launch automated,event triggeredjourneys using internal and approved external tools.
- Optimisecampaigns through structured A/B and multivariate testing;monitorperformance and deliverability.
- Adhere to legal, compliance, risk and controlrequirements,secure approvals prior to launch.
- Deliver projects on time while following internal processes,documentationand playbooks.
- Create runbooks and capture learnings to scale best practices across teams.
- Build and maintain KPI dashboards, reporting and alerting for campaigns and channels.
- Support customer communications escalations and queries in partnership with Customer Support.
Required qualifications,capabilitiesand skills
- Bachelor's degree in marketing, business or related field, or equivalent practical experience.
- Experience executing email and CRM campaigns in regulated environments.
- Proficiencywith an enterprise CRM/ESP platform (e.g., Braze, Salesforce Marketing Cloud,MoEngage).
- Analytical skills with attention to detail; ability tovalidatedata and interpret engagement metrics.
- Experience building automated,event triggeredjourneys and segmenting customer data.
- Demonstrated ability to manageend-to-endcampaign development and delivery in a fast paced setting.
- Familiarity with A/B testing design,executionand analysis for campaign optimization.
- Strong organization, stakeholdermanagementand written communication skills.
Required qualifications,capabilitiesand skills
- Ideally, experience in retail banking or financial services but not compulsary
- Experience working in agile,cross functionalsquads.
- Knowledge of deliverability, consentmanagementand regional communications regulations.
- Familiarity with building dashboards and alerts for campaign performance monitoring.
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Campaign Operations Associate / CRM employer: Creideas
Join a dynamic consultancy in Edinburgh that champions professional growth and offers a collaborative work culture. As a Regulatory Finance Consultant, you'll engage with senior stakeholders and have the opportunity to influence significant financial processes while enjoying a competitive day rate and hybrid working arrangements. The company prioritises employee development, ensuring you gain invaluable experience in regulatory finance within a supportive environment focused on innovation and excellence.
