Creideas is hiring for Customer Service Agents for a fantastic client based in Manchester city centre. The role is on a temp to permanent basis
The Role:
You’ll be the friendly, trusted point of contact for clients, supporting them across chat, phone, and email. Every day brings something different, giving you the opportunity to take ownership of issues and see them through to a successful resolution.
Key Responsibilities:
- Handling client enquiries across chat, phone, and email
- Supporting partners with account updates, changes, and complaint resolution
- Investigating and resolving invoice queries efficiently and accurately
- Taking full ownership of issues from initial contact through to resolution
- Working closely with other departments to investigate and resolve more complex queries
- Identifying opportunities to recommend relevant additional products or services during calls,
Hybrid – Office based in Manchester city centre (35 hours a week. Shifts across Monday to Sunday between 9am-11.00pm Monday to Sunday) Early weekday shifts in-office and later weekday shifts and all weekend shifts from home
The individual
We’re looking for people who:
- Enjoy supporting others and can remain calm, friendly, and professional in a fast-paced environment
- Have strong communication skills and feel confident speaking on the phone and responding to messages in writing
- Are organised and proactive, ensuring every issue is followed through to a resolution
- Have previous customer service experience is an advantage, but not essential, as full training will be provided to the right candidate
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Customer Service Representative in Manchester employer: Creideas UK
Join a forward-thinking firm that values ambition and innovation, where you can lead the development of a specialist Private Equity practice in a dynamic market. With a strong emphasis on employee growth, you will have the autonomy to shape strategies, build trusted client relationships, and foster a high-performing team culture. Our collaborative work environment encourages professional development and offers unique opportunities to engage with industry leaders, making it an excellent place for those seeking meaningful and rewarding employment.
